Atlassian Community

Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team. I had been working in the site for weeks and then took a break to work on another jira board for a…

Hi community, In July we introduced drafting focus area status updates with Rovo in beta, so you could generate a structured update from your focus area instead of manually visiting every sub-focus area, goal, and project to piece it together. Since then, we’ve continued to improve the experience. Here’s what’s new: Richer…

Dear Community, I'm currently using the standard trial version of Jira, which was updated today from the free version to a 14-day trial. I want to test the API and upload test cases from my own software to Jira. For this, I urgently need the project ID and project key. Where can I find these? Any help would be greatly…

If your organization just went through a merger, acquisition, or internal reorganization, there's a good chance you're now staring at two, three, or even five separate Jira instances — each with its own projects, workflows, custom fields, and years of history. Someone in leadership has said the words ‘let's consolidate,’…

Hi Atlassian Community, I’m having an issue pushing code to my Bitbucket Cloud repository through SourceTree. When I try to push, I receive this error: “Your push failed because the account 'sreevally' has exceeded its user limit and this repository is restricted to read-only access.” The error returns HTTP 402. I checked…

Hello! My employer is migrating from On-Prem Jira (& Confluence) to Cloud. What insights, tips, learnings do you wish you knew sooner/closer to the migration completion? TIA!

In JIRA cloud, how to restrict a field only can be changed by one user and one group when the status is change to closed. For example, I want to these 2 fields "Number of Users" and "Effort in Hours" only can be changed by one user and one group when the status of this task is "closed" Thank you in advance for your help.

Will we ever be able to add a column to show what BOARD the cards are in? And maybe even be able to sort by more columns than just DUE DATE?

Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling out a new set of ChatOps enhancements for Jira Service Management Cloud customers using Slack and Microsoft Teams. These…

I have switched real estate brokerage companies and my trello is associated with an email I no longer have access to. Is there a way to change the email associated with the account without losing my current trello cards

How do I reopen a Sprint?

I have a free Trello account. I don't want any form of 2FA. When I visit the website after a while away, it apparently logs me out. Then it won't let me log in without going to my email for a code. In this email, it states I don't have two-step verification enabled on my account. THIS IS IN AN EMAIL REQUIRING A TWO-STEP…

Hi Community, We are planning to perform a Jira Cloud-to-Cloud migration between two Atlassian cloud organizations. The source Jira instance is integrated with Bitbucket, and development information (commits, branches, and pull requests) is visible in the Development section of Jira issues. The target organization uses…

My Trello boards on my phone aren't visible while they are on my computer. I've got a board full with all kinds of info on it and when I open it up in my phone it shows the lists but it's content says it has 0 content and I've seen about 3% of what's actually in there. It doesn't make any sense to me. Refreshing doesn't…

I have been trying to migrate to loom and access my old loom videos or even start a loom recording, it has been HOURS of dealing with bugs. I want out. Refund me and let me move on, Zoom does everything just as well and it is no hassle. Oh, and i cannot get to support anywere - loom or atlassian. How do i get my refund?

How do I get access for 2 new team members?

Acknowledging work or starting a conversation in Jira has just become faster and easier. Say hello to smart replies! With the touch of a button, you can add a comment to a work item and instantly save it, or use it as a starting point to type more details before saving: Work smarter, not harder Jira’s real superpower lies…

Hi all, I am trying to reduce the shown spaces for basic users in Jira. At the moment, a user can see all the space-names, even though the issues themselves are hidden. Still, this enables users to see the names of spaces they are not working in and also the list of spaces is getting rather long. Is there any way to…

I moved a work item from 1 space to another because there were several hundred hours logged against it. Now I have 'no access' to the work item. The work item WAS ADMINOH-21, and the NEW work item ID is ESA-11. I am an admin on both spaces and have access to all other work items in both spaces, but something happened in…

Hi team, Looking for some advice. We are currently in the process of migrating one of our old JIRA instances into the Cloud version. We have an existing project for which we outsource part of the support. So issues in that project could be managed by an internal user, or an external one. As part of our migration we are…

I have added people to this board but they are not able to see it

Hi, We created an Entra group for user testing, and all members of the group have successfully synced to the corresponding Jira space except for three staff members. We removed these users from the Entra group and added them back again to trigger the sync, but they still have not been synced to Jira. Can this be synced…

I would like to prevent users from changing the Rank for a specific issue type. Is there a recommended way to effectively “lock” the Rank field for just one issue type, while keeping normal ranking for others? And not impacting other editing permissions? Use case is creating a list for the entire business that's in…

How can I delete a subtask in a company-managed space. I am the administrator and I use the free version

Company managed Jira Cloud. It's Gov Cloud if that makes any difference. On the Backlog Insights > Sprint Commitment > Total Complete, I've found a couple of examples where it is over 100% because the team completed more points than they committed to at the start of the sprint. However, I've yet to find an instance across…

What we see API response: size: [13], isLastPage: true. There is no next page. Project settings → Customers page in the UI: [50] customers. Difference: [37] customers appear in the UI but not in the API response. The 13 returned customers are the first 13 rows of the UI list. Every customer after that is missing, including…

Hello Atlassian Team, We have a custom field named "District". When we open the field configuration and click Edit, the Bulk Upload option is not visible.

Hi, We’re currently trying to improve our sprint and roadmap planning process and get better visibility into how work is spread across the team. One challenge we’re facing is understanding whether planned items are realistically distributed among individual contributors. We’d like to identify situations where someone may…

We are running Jira Data Center v11.3.8. Users have been reporting a strange issue. The issue is while updating a custom field (for example, Field A) via Edit screen, other custom fields on the same screen (such as Field B, Field C, etc.) that already contained values are sometimes cleared after submitting the form, even…

I’m looking to access Rovo Trends within admin.atlassian.com to monitor Rovo adoption and agent usage. The documentation lists Organization admin as the required role. Can anyone confirm whether that’s currently the only way to access these dashboards, or whether a more limited role or read-only permission is available? It…