Atlassian Community

Im trying to figure out the basic structure / setup of a rule. Essentially I want to enable a rule (either schedule based or when a ticket is linked / removed as a child) that will index the projects that are children to the ticket and then correlate that into a custom field on the parent. So for example: Ticket 1 has…

I am based out in Bangalore, India and have 20 years of experience in software development & delivery. I am interested to go through training and get the exam for the APB-710 Jira Align certification. I could not find the much details about APB-710 Jira Align syllabus content and steps to get the certification. I would…

I want to create a numeric field, which has the age of the idea in days, calculated from the created date to today

Hey, I've happened to miss a trello message, following which my private nonprofit board was deleted : https://trello.com/b/DwUhH3S6/gbd any chances it is "closed" only and I can recover the information to this new account (or reopen my old account, for which I still have the credentials?) thanks Yoav

I can't access 2FA because I can't log in, and i can't reset 2FA because I need an authenticator code, but I can't access an authenticator code, because I can't get a QR code to scan because I can't log in!! HELP!!!!

Hi Everyone! I am trying to create an automation for the following: User creates a ticket requesting X amount of devices. I want the automation to perform a lookup to Assets, and select the first X of this list - to link that exact amount to the issue. Jira Automation does not allow you to set the Number of search results…

I want an easier way to add time on a ticket. Having to click the three dots, then choose Log work, then fill in minutes/hours, then submit is very tedious. Is there any native dashboard add-on or marketplace tool that would add a sidebar panel of buttons to quickly add +1m, +5m, +15M, +1h, with a double/triple click to…

Whenever I provide users with links to Confluence documents, if they are not logged into Confluence, they receive an error instead of being redirected to the login page. A similar phenomenon occurs when clicking on a link to Confluence Cloud from an Intranet site that is logged in with SSO. Instead of being sent directly…

Getting an error when trying to move confluance page from one space to another

Please stop constantly moving things around and redesigning the navigation. Confluence is becoming increasingly difficult to navigate because the UI keeps changing. I don't want to relearn where things are every few months. This is especially frustrating with user management, which seems to move or change constantly.

We're looking into using Rovo as a chatbot for our users, but a lot off our repetitive questions come from unauthenticated users. Is it possible to use Rovo to answer questions from users that are not logged in and thus unauthenticated? We even have applications with a lot off one time users so they probably will never log…

2 things. When selecting the issue type dropdown only 1 option shows when there should be multiple. This was working but it no longer working and nothing was changed with this list. The other thing is when selecting the issue type to change it within a ticket it redirects to another screen when it just used to…

There is currently no public REST API to programmatically read Automation for Jira rule execution/audit log detail (at least I cannot find it) - the per-step trigger/condition/branch/action results and error messages that are only visible in the Automation admin UI. Use case: We run cross-schema JSM Assets + Jira…

What if you could resolve IT issues before employees even noticed them? Imagine an employee starting their day without ever experiencing a slow laptop, an application crash, low disk space, or a network issue—because IT had already detected and resolved the problem. That's the vision behind Proactive Service Management…

Hi everyone I’m exploring how Atlassian tools — especially Confluence and Jira — can be leveraged to support SEO and digital marketing workflows. As a marketing manager handling SEO campaigns, I often face challenges in: Managing keyword research, content strategy, and link building tasks across multiple teams. Aligning…

Discussions section https://community.atlassian.com/forums/discussions?type%5B0%5D=Question&tagID=31,43,123,2015,57&statusID%5B0%5D=1&page=3 allows to filter by certain tags e.g. ?type[0]=Question&tagID=31,43,123,2015,57&statusID[0]=1&page=3 corresponds to Question is how to exclude Closed questions?

It keeps highlighting these two boxes in blue and does not allow me to save, not sure what I am doing wrong

I had an account with Loom when I was leading Marketing for my previous company. When the company sold, the employees were immediately let go. I had no access to my account or email to switch the Loom account over to manage or cancel the account. It is renewing while charging my credit card. I can't seem to submit a…

Newbie here- and I have a simple question. How can I import PDFs into Confluence? I know I can import from Word. Any help would be greatly appreciated.

With Compass being phased out, it could be useful to introduce a dedicated DX Q&A section in the Community. Maybe… 🤷 This could provide a natural home for questions around developer portals, software catalogs, engineering health, ownership, scorecards, and related DX practices — including topics that previously would have…

Im trying to upgrade my trello account and it just says ´trello refused to connect´and wont let me upgrade. Anyone have any ideas?

Setup, created an Agent to support users in handling cases. When using the Rovo chrome extension, it registers the URL being used for context and then can provide answers based on the page. The issue, sometimes users will move between case tabs in Salesforce and the Rovo Agent still has the previous url as context so it…

Has anyone else noticed slower processing with Rovo Agents over the past couple of days, particularly agents that retrieve or analyze ticket (work item) data using JQL queries? Rovo Agents have been working well for our use cases, but this week, some of the agents I run daily have started taking significantly longer to…

I have two projects / spaces, one a Service desk type (called ISSD), one a Software project (called SAT). I have the same issue type [System] Service request existing on both projects. Since we're not allowed to work in ISSD ourselves, we want to clone the issues there into our working space SAT, and process it there. Once…

Hi, i would like to ask the community if there is a possibility to call/use an existing automation inside a new automation. Automation B is If-then condition. example: IF input is apple, then execute Automation A.

I have billing admin access to the cloud instance of Atlassian for my company. My users have been told they reached their monthly automation usage limit for Jira on the site. I checked the usage in the Insights console and I see we have used 25k out of the 100k monthly allowance for September (80k for Jira). The usage…

https://manitist-team.atlassian.net/browse/MAN-159 We are unable to access the site. If it is a payment issue, we cannot even make the payment because we do not see the payment page. How can we regain access?

As I'm editing within a table, every time a character is typed, it shifts the table to the right no matter the character used. I'm literally just trying to add text as I usually do and it's messing with the table design. I've been editing this page for years and never had an issue. I have cleared the cache and cookies, and…