Atlassian Community

Hey Community! 👋 Understanding your entire release state should feel quick and obvious. Scanning a crowded dashboard to see what is in production wastes time. Clicking around to find out which environments are failing adds up too. To solve this, We have refreshed the Bitbucket Cloud Deployments page. Page is now cleaner,…

Hi there, When editing big tables in live docs and scrolling down on a page, I notice the table's header row is made "sticky". So the header row stays in sight while scrolling down the table, which is a nice thing to have. However, * in Firefox (v154.0.1 / add-ons disabled) the header starts flashing when scrolling down…

I am dealing with severe lag on my Trello. This has been happening for about 2 months and nothing I do is rectifying the situation. I have switched browser, cleared all caches, history and preformed all system updates. I have checked and verified server is fine and even purchased a new computer. The lag time is incredibly…

Hello I hope i can get through to someone at atlassian as i cant raise a support ticket for some odd reason.. All the issues on my Jira space have disappeared. Gone from backlog, boards and releases. I've got something in the order of 1400 issues. Its like they have been removed from the index used to query them. My…

I'm trying to create a new Jira Cloud site (via the standard signup flow) but it fails every time with: "Something went wrong on our end. Please try again. If this keeps happening, contact support." I've tried: - Multiple site names (including ones confirmed available) - Retrying multiple times - Different browser /…

I created two account - one with my personal email and one with my working email. I was working for a while with my personal email, and decided to shift my account to work email. It haven't let me do so cause the work email already has account, so I deleted it and waited the account will be permanents removed. Now my…

Our free Jira Cloud site axionlabhq.atlassian.net was deactivated for inactivity and now shows "data will be permanently deleted soon." We were actively using it. Could an Atlassian staff member help reactivate/restore it, or point me to the correct reactivation flow before the retention window closes? I can share the org…

The https://URL/SECRET workaround mentioned in Webhooks-Trigger-for-Atlassian-Automation does not seem to work for me in studio.atlassian automations. ❯ curl -i -X POST \ -H "X-Automation-Webhook-Token: FOO-TOKEN" \ -H "Content-Type: application/json" \…

Hi All, We are using the Connector for Salesforce & Jira by AppFire, but are having issues when trying to create a Jira Issue via trigger. Here is the documentation they provide:…

I first started my account via Bitbucket when I was in grad school in 2015(-ish) using my school email. At the time, my school saved alumni emails, but last year, they changed the policy, so I am no longer able to access that account. I am writing this post with a new account made with a different email. When I go to log…

Hi Atlassian Support, We have two Atlassian organizations that both belong to the same company. This appears to be a historical artefact: our Bitbucket workspace was created under an older account, and Jira/Confluence were set up later under a different admin account, so each ended up with its own auto-created…

In JIRA cloud, how to restrict a field only can be changed by one user and one group when the status is change to closed. For example, I want to these 2 fields "Number of Users" and "Effort in Hours" only can be changed by one user and one group when the status of this task is "closed" Thank you in advance for your help.

We have a project with a simple Epic-Task-Subtask hierarchy. When viewing in a list view and with "Show Hierarchy" toggled on, both Epics and Tasks show in the list. If I expand an Epic, it correctly shows the children Tasks, but they are now duplicated in the list. Each child shows under the parent Epic, and then again in…

When I returned from vacation at the end of August and checked my feeds, I saw that the security community had spent the week focused on Rovo. Two research teams had published different prompt-injection methods for Atlassian's AI assistant just two days apart, one at DEF CON and one on a company blog. At first, I looked…

Hi, I want to know how many Rovo chat requests one can ask before hitting the usage limit. According to your documentation (https://support.atlassian.com/rovo/docs/rovo-usage-limits), a user gets the following amount of AI credits per month: * Standard: 25 * Premium: 70 * Enterprise 150 1. On the same page, you write "10…

I can't find it....

Hello, My confluence space is not available anymore. I have been on maternity leave for 3 months and just came back finding this issue. I am surprised as I have taken a look into my email and I did not receive any warning about deactivating the account. My space was silviajimeneznavarro95

In my Jira Product Discovery project (3D PD), a work item such as RU3D-363 is in Closed/Done status. However, searching for it using JQL key = RU3D-363 returns no results in All work / Search work items. I have already disabled the Hide done work items setting for the 3D PD space, but the issue still does not appear in the…

I have a service account. I'm trying to use REST API to read/update issues using: https://api.atlassian.com/ex/jira/<Cloud ID>/rest/api/2/issue/<IssueKey> or https://<MyDomain>.atlassian.net/rest/api/2/issue/<IssueKey> If I create an API key, give it scopes read:jira-work and write:jira-work, it works. But if I create an…

When I export Rovo insights as a CSV file, each daily record includes a top_agent_id column. However, I'm unable to identify which agent this ID corresponds to. Is there a way to map the top_agent_id values to agent names or other identifying information? Any guidance on resolving these ID references would be helpful.

Hi!, I'm trying to paste part of whiteboard but when I do that, it paste as plain text Regards!

Hello, I am dealing with a very frustrating Bitbucket authentication issue and have been trying to resolve it for several hours. Repository: https://bitbucket.org/greenunion/greenshop.git I am the only developer working on this project and have access to the repository. The strange part is that git push works perfectly: To…

Hi, We have a section of physical locations were our customers can report an issue and we believe that this is easiest to explain for people to just click on an map to describe the area where the issue is occurring. This was based around having a map view of each floor and able to drop a little pin of where the issue is.…

Hello! I'm trying to integrate some kind of location picker to my service desk customer portal. Best case scenario the user can search for a location (for example a hotel) on a map which then gets attached to the issue or gets written in a custom field. Has anyone an idea how to achieve that? Thanks in advance!

Hi there we have recently started experiencing an issue with comments on Trello cards that occurs repeatedly across our team. We use Trello on different platforms: some of our team members use the Trello desktop app on Mac, while others use Trello in a web browser on Windows. My setup * macOS: Sonoma 14.7.8 * Trello…

I am trying to download board info into an excel and then i click on "Print, export & share" and download a CVS, it is downloading an "undefined" file with html info but nothing about the board. Can you help. Thanks!

Hello to all! I have been doing some changes into a repository I'm working at and I want to upload them correctly for my whole working team to be able to access them. The problem appears in this very moment, since I have done it from a Virtual Machine and the changes do not seem to update accordingly when I do so from…

Hello, The account previously used to administer the Jira site was associated with an email address that has since been deleted. As a result, we can no longer access the administrator account or receive password-reset and account-recovery emails. At present, we need to identify or restore access to the existing Jira…

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