Atlassian Community

Is anyone know How to hide share with organization option from JSM portal or any workaround so that share with option not visible to customer.

This topic was already discussed and closed, as you can see below. I’m extremely disappointed with Atlassian. How can you take a feature that worked perfectly well like preventing a form from being submitted when certain conditions aren’t met and break it? This is exactly the kind of change that makes users lose trust in…

We are using Great Gadgets time in status to view the work item age of in progress work. We have some examples where the original estimate value of a card is 3 days. This has not been edited in anyway, set at 3 days and visible in the card and filter as 3d. However, the time in status gadget is showing 1d for original…

Hi all, I'm trying to create a n automation to check whether an user is logging effort on a task with remaining estimate equals to 0. If a worklog event is triggered I'm going to verify the remaining estimate and sent below email Mail Body: This is to inform you that has ben logged effort on a task with remaining effort…

Leaders in our org currently are used to reviewing Jira data via a dashboard we've built internally using API to retrieve the data. We started using Rovo as an intake method for tickets via Slack and have been asked to add Rovo metrics into our dashboard. Currently work items created by Rovo from a table/spreadsheet point…

Probably asked by someone already, but can I toggle from this weekly allocation to a sprint-level allocation?

Hi, I am trying to write an Jira Project Automation that sends a webrequest. If I get a response code that is NOT 200 I would like to send another webrequest to another url. I am trying to use: If: matches {{webhookResponse.status}} does not equal 200 But the problem is that Jira Automation stops the execution if the…

Hi everyone, I am investigating an issue in Jira Service Management Cloud related to populating the Request participants field from a text field containing multiple email addresses separated by commas. I was able to reproduce the behavior in a test environment and isolate the issue. The automation flow is: * A text field…

We experience an issue following the latest Atlassian chat updates, that changed the permissions structure. We had limited who could raise the default request type and it worked for ages with Assist. We have Assist installed on our Slack support channel But post the change it broke. Unfortunately, in our support channel…

Hi Team, We recently encountered a situation where data from a custom field was lost due to an incorrect field merge. We are trying to determine whether it is possible to retrieve the original value that was entered into a custom field at the time of issue creation. We have already checked the History and Activity tabs,…

My Bitbucket Free workspace psp-project has only 1 user and is within the Free plan limit. Plan: Free Users: 1 Build minutes: 0% used Git LFS: 0% used Repository size: 2.25 KB No billing warnings or invoices. However, pushing from Sourcetree fails with HTTP 402: “Your push failed because the account 'psp-project' has…

What AI changed before, during, and after my team ever touches a ticket, and what we are still figuring out. By Chris Green, Atlassian Community Champion, CSX Masters For most of my career in support and services, every ticket started the same way. Empty. A client would write in to say they could not log in. That was often…

We are on Jira Service Management Cloud, and utilise the Assets CMDB for a list of our customer organisations. I want to attach a license file to the Customer Asset, and then when a customer raises a certain work item type, it would automatically grab the attached license file from the asset, and attach it to the work item…

Hey there, I never had this issue before, but now I can't fix it. Every time I open the Trello App it automatical maximises the Window and the three red, yellow and green dots in the left upper corner (I use a mac) also disapear…. I can only hard close (cmd +q) the App, but everything else isn't workling anymore. Anyone…

hello , I like to add an automation that adds a label to a new page based on a page property, or on the value of a variable. The variable (list) I put in the page property. we use atlassian cloud premium. I followed the rovo example but that does not work. like using add label : {{page.properties.<property…

Also, I can't get support unless I log in but I need support cos I can't log in. When logging in Trello sends a code you your registered email address. But it is not arriving in my Hotmail account (I have whitelisted Trello and Atlasssian senders) Same with the reset email. I'm totally locked out

Hello Atlassian Support, I’m reaching out regarding my Atlassian account associated with the site trbt.atlassian.net. Unfortunately, I missed the email notification informing me that the account/site would be deactivated, and I can no longer access the documentation stored in Confluence. I would really appreciate it if you…

Hi everyone,I'm looking to make some Jira access configuration/ process changes for a growing organisation and would appreciate advice from others who have implemented something similar.We have multiple business functions using Jira with around 30+ Jira projects/spaces across these functions and their teams. Some users…

Got this message on JIRA cloud, permissions will be limited to 50 grants. What does that mean exactly? I clicked to optimize but its just sat for days never returning a result. Help!

Hi Team, I have a query regarding Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA). Is it possible to explicitly install the JCMA/CCMA apps from the Atlassian Marketplace in a Cloud environment? My understanding is that for Cloud-to-Cloud migrations, these capabilities are currently…

I have found that my confluence space has been removed and all the support points to looking for it in trash. There is no trash in my account login portal and cannot see any trace of the site. Any ideas as to how I can recover my site and before anyone asks, I have no email from Atlassian to state inactivity.

Hi Bitbucket team, Repository: leach-manga Workspace: kannguyen We cleaned and rewrote the repository history, then force-pushed the cleaned result. The current local Git object database is approximately 75 MB (.git folder is about 78 MB), but Bitbucket still reports the repository size as approximately 555 MB. My…

I’m trying to understand whether this is a Free-plan limitation or a site-level restriction. I’m using Jira Service Management Free for a small internal helpdesk. Several automation rules use Send customized email, but initially all attempts failed with: We couldn't send emails to any recipients. This may be for data…

Hi all, We're currently reviewing our Jira Cloud setup and want to make sure we're properly prepared for any unforeseen circumstances (accidental deletions, corrupted data, failed migrations, security incidents, etc.). I'd really appreciate input from anyone who has been through this or knows the right process.…

After authorized by DUO, it still cannot login to JIRA account. The message showed as below. No matter clicking report a problem or Log In, it will eventually return this message.

Dear Support Team, I am unable to log in to my account because the required verification code is being sent to an email address I can no longer access. The email address registered with my account is: iwai.shuntaro347@mail.kyutech.jp This email address was provided by Kyushu Institute of Technology. The university…

The screenshot was taken on October 6th, 2026. The comment therefore was written less than a week (6 days) ago. Why is it showing "1 month ago"? This is inaccurate. Did you mean "last month"? I know that we can click the relative time to get the absolute time. But the wording for the relative time seems off here.

I am trying to pull a report where it shows all the time that was logged for a specific month. without having to be tied to an epic, or a sprint, or anything. Basically, Tom logged 4 hours to a work item in December and then logged 7 more hours in January. I want to be able to pull a report for January and see the 7 hours…

I wonder if there's automation trigger when the SLA paused ? I need to update some fields when the SLA paused. example Automation to achieve SLA Pause triggered Automation Edit fields