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Hi good day experts, Can anyone enlighten me why cant i edit the {message.content} ?

I have recorded and edited a loom video. It plays ok in browser but when I download the mp4 video file, the sound is lost form the video. I tried different players but the players work fine on other videos. Why do I get Loom Downloads without sound?

bitbucket.io is not working after today. website returns 502 or 504 or very-very-slow 200. not reported at https://bitbucket.status.atlassian.com/

Hello On opsgenie, we could ping a heartbeat with "Authorization: geniekey: xxx". With JSM, we need a basic auth with a token having "write:ops-config:jira-service-management" scope. Do you have a solution to ping heartbeat without write scope (or with integration API key) ? Regards

Hola, queria consultar si podemos personalizar los textos marcados, ya que nuestro espacio trabaja solo en español y a la hora de utilizar esta skill en rovo, los usuarios ven el texto en ingles y no saben completar la tarea. Pasa lo mismo con las sugerencias que hace rovo en el Chat, generalmente estan en español pero…

Hi everyone, We're excited to announce that Global Views is now generally available in Jira Product Discovery! 🎉 This is one of the most requested features from teams managing multiple spaces, and we can't wait for you to try it. What problem does it solve? If you’ve ever curated the perfect roadmap or prioritization view…

Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing in my watch later despite saving them there. I am doing nothing different to before when it did work. Can anyone help as to…

Hi all, I have configured a form in Jira Service Management that is accessible through the customer portal. When the form is submitted, any questions answered "No" automatically create a child ticket. We would now like to include file attachments as part of this process. The automation is already configured so that…

AI is everywhere in the Atlassian ecosystem right now, from Rovo and automation to AI-powered workflows and agents. But beyond the announcements and feature lists, I’m curious about something more practical: How are Jira and Confluence users actually using AI in their day-to-day work? Are you using it to: → Summarise long…

I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday. Whenever I open my Asset Schema, the filter settings automatically revert to the default columns: * Icon * Key * Created * Updated * Name I have to keep changing the filters back to my preferred settings. However,…

Hi, I have an issue with Jira for a couple of weeks, when I use the tool and I open (click on) a ticket, sometimes this message is shown (I just click on the ticket on the board). Then I click on the button "Go to the default view" then I can use Jira again for a while and this error is shown several times per day which is…

I have a Knowledge base set up on Confluence that I used for a JSM project. I am now trying to also use it in a CSM project, but it is not displaying correctly. The Confluence space is set up with Categories that I group the Knowledge base articles in for ease of display. My CSM page is connected, reads those articles in…

Error User does not exist 

Hi, I am trying to solve a use case, where I have requirements written in a table in confluence page, and on transition of the page to verified status, the automation shall trigger creation of JIRA tasks 1 per table requirement row. I tried using custom Rovo agents, but catch here is my table has 150+ rows/entries, and…

We run an automated feedback pipeline: a bot reads every Slack message and creates/triages Jira Product Discovery Feedback items. Today the official "Jira for Slack" integration can sync a Slack conversation thread to a Jira item and count linked Slack messages as Insights — but only when a human triggers it via <a…

Hi We use Labels quit a lot and would like to see who and when a label was added or removed. if you click on the label at the bottom of the page it brings up a right nav of page info called 'Details' such as who created it, number of views. It also shows he labels on the page, but i cant see any way to see who added and…

Sending mail to dl are not creating tickets in queue.automation failing.Throwing error as cant connect mail server and Receiving Failed to retrive Oath token error

Recently, I encountered a requirement to automate tasks based on field data from advanced forms in Jira without relying on the "Forms submitted" trigger. While Atlassian provides documentation on accessing smart values for forms and form fields, I found it challenging to obtain the necessary form UUIDs. This article is…

Posting bug here since Atlassian won't accept bug reports on free accounts. I recently started seeing unintended behavior from Trello Desktop on macOS. I've been using the global shortcut to hide and show the Trello Desktop window for months. Once the window showed, I used to be able to navigate an open board with my…

Starting today, I can no longer scroll right or left by clicking, holding, and dragging. Even when I try to move a map by holding it down, I can't move it any further than the edge of the screen. It doesn't work for my colleague, who uses the Windows app version, either. I use the web version myself.

This feature is part of the Jira Product Discovery Premium plan. 👉 Start your trial here 👈 Other features of the plan are described here and here's an implementation guide. In the Free and Standard plans, Jira Product Discovery only supports a flat model, where every idea is at the same level. As part of the Premium plan…

My team has a meeting with IT to review our project needs so that they can determine the most appropriate resource. I believe the options in consideration are either Smart Checklist, a Kanban board, or a Scrum board. They've given the heads up that the need isn't complex enough for a Scrum board but haven't shared any…

Hi, I currently have some problems with my capacity/resource planning for my team. we are a team of 20 and I manage the day-to-day activities of all the projects and I would like to see a real-time report of the resources assigned to each project and how long. This will help me point out if I have over-allocated tasks to a…

Hi, i want to add a new bulk operation and didn't find any documentation for this. Does anybody have a link or some hints to develop this? Kind regards Michael

If your organization just went through a merger, acquisition, or internal reorganization, there's a good chance you're now staring at two, three, or even five separate Jira instances — each with its own projects, workflows, custom fields, and years of history. Someone in leadership has said the words ‘let's consolidate,’…

Want to know the JQL statement which can provide the result as the no. of ticket has missed the baseline end date, based on the Baseline End date & Resolution date. I tried with the below statement but it's not giving results due to limitation of clause. statusCategory = DoneAND resolutiondate > "Baseline End Date"kindly…

Hello Everyone, Is there any way that user can link ticket but should not unlink in particular state? Ex: Ticket A is in InProgress state and linked with Ticket B Case 1: User can link new ticket Case 2: User should not be unlinked the existing ticket. We need to allow only for linking. Can we get any jira properties which…

I have added people to this board but they are not able to see it

Hello, My Jira Cloud Free site was deactivated due to inactivity on July 28, 2026. Site URL: https://team-2026.atlassian.net I am still within the data retention period. I tried all documented reactivation methods: 1. Billing > Subscriptions > Inactive - No Reactivate option is available. 2. Products > Add Product > Jira >…

Hi, I'm not receiving any emails from Atlassian/Jira, including notifications and password reset/verification emails. This has been happening for a while now. Could you please check if my address is on Atlassian's email suppression list, and remove it if so? Happy to provide any additional information needed to diagnose…