I’m unable to see my previous documents in Confluence.

Question

Hi Atlassian Support,

I’m unable to see my previous documents in Confluence. The documents were available earlier, but I can no longer find or access them.

Could you please help me check:

* Whether the previous Confluence pages/documents still exist
* If they were accidentally deleted or moved
* Whether there is any permission or access issue
* How can I recover or restore the previous documents

Please let me know if you need any additional details from my side.

Varun Chillamcharla · Answer

Hi Manisha,

A few things to check:

1. Trash — look for a Trash or Content Tools option under your Space Settings (or Personal space settings) — deleted pages are usually recoverable there for a period before permanent removal.
2. Permissions — check your Space Settings for Permissions, in case space/page access changed.
3. Search directly by title — sometimes pages still exist but don't show in the page tree if a parent page moved

Trudy P Claspill · Answer

Hello @Manisha Yadav

Welcome to the Atlassian community.

Be advised that this is a user community. We are not Atlassian Support, but we can offer advice and suggestions based on our own experiences.

The tags on your post indicate you are using a Free subscription. Is that accurate?

And are you the person who set up the subscription? Or did somebody else set it up and grant you access?

When was the last time you were able to successfully access the content?

If you are using a Free subscription that you set up and you have not accessed the content for an extended period of time then the subscription may have been deactivated due to inactivity. I wrote an article about this which you can find here:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

After answering the above questions and reviewing that material let us know if you have additional questions.