Atlassian Community

Hi Team, We are a third-party patch provider, similar to PatchMyPC or ManageEngine, providing similar patching services to our customers. For more details, you may refer to Adaptiva Autonomous Patch. We are currently evaluating the latest version of Confluence 9.2.26 for inclusion in our patch catalogue. We tested the…

Previously I raised CES-196833 Custom fields limit on team-managed JSM portal. Below is my question and the answer I received. Q: What is the actual custom field limit applicable to our project type? Asia ITCG Portal is a team-managed service space. → For Jira Service Management (JSM) and other Jira Cloud products, the…

I am currently on a free plan while we evaluate for potential purchase. I have added several pages, various procedures, etc. When searching, it only searches titles, not page content. Is there any way to fix this on a free plan?

Hello, Is there a way to stop Jira notifying me of updates I've just made? Scenario: I leave a comment on a work item Notification Bell: 1️⃣ Check notification: You've commented on a work item Cheers mate! I know there used to be a way to turn off self notifications but that seems to be a thing of the past. I can turn it…

Hi everyone, We use Jira Service Management as our IT ticket system. Most requests arrive by email, and almost everyone here uses the new Outlook. Some colleagues use conversation grouping and noticed that their original request email stays separate from the Jira confirmation and all subsequent replies. The rest of the…

I accidentally turned a future Sprint to Active. How can I return the Sprint to not started. Thank you

For the last few days I've been seeing a problem on my Windows 10 PC where "git push origin main" (pushing to a BitBucket-hosted repo) in Git-Bash would hang: $ git push Enumerating objects: 134, done. Counting objects: 100% (116/116), done. Delta compression using up to 8 threads Compressing objects: 100% (48/48), done.…

I've noticed that the form from an initial service request (i.e. a ticket) is now displayed the details section rather than in the forms section. Is this configurable at all? As this now means that forms are all not all in the same place which can be confusing on tickets with a larger number of forms.

Hi everyone, I'm using automation rules to create subtasks with lots of textual description and regular fall back to the behaviour to simply using Markdown within those descriptions. That isn't supported yet, so Markdown is rendered as text 1:1 in the created subtask. Some sort of Jira Wiki markup is supported, but only…

Is anyone else experiencing issues with submitting worklogs via TimePlanner? Some tasks work fine, but others refuse to submit and give me an error reading "Something went wrong. Please provide this error ID: [string of letters and numbers] to support." I can't seem to identify a link between the tasks that get this error.

Can you guys help me how to do this step by step process? Background The Last Comment custom field should always show the most recent comment on a work item. Right now, if someone deletes a comment, the field can keep showing text from a comment that no longer exists. Request Build an automation rule that runs when a…

Hello, My Bitbucket Cloud workspace is on the Free plan, and every push now warns that it is getting close to the 1 GB limit. Six of its repositories were never rewritten or force-pushed. I measured each one with a fresh git clone --mirror and git count-objects -vH, as the Atlassian team recommends here, and the mirrors…

Recently there the text-color tool has been missing from the Jira toolbar. Am I doing something wrong, or has Atlassian found another new way to cripple the software? I work on app strings. I need to be able to color the old strings red, and my suggested strings green.

I am unable to close the Easy Heading Macro Sidebar on pages. When I click on the "Hide Sidebar" (x symbol) nothing happens. Sidebar, before attempting to close: Sidebar, after attempting to close:

Hello, I would like to edit the Resolution Field on a Closed issue. I've always been able to set up this through workflow transition : - All to Closed : set a workflow transition on Resolution Field & set the Value to Done - Closed to Closed : set a workflow transition on Resolution Field & set the Value to "Empty" I…

Hi everyone, I am currently configuring a pilot project for IT Asset Management in Jira Service Management for a company with around 1,000 employees and over 300 locations. To avoid starting from scratch, I wanted to ask: are there ready-made templates or blueprints with pre-configured schemas and fields specifically…

Hi, all! I've noticed in work management space (and probably JSM and Software too) that when I: * Create a Task (parent ticket) and assign the Team field * Then, create a subtask (child) it inherits the value of the Team field from the parent I've checked to make sure there are no global automations setup. That there's not…

We're connecting an internal AI agent to Rovo MCP via Okta Cross-App Access(XAA) / ID-JAG. Okta mints the ID-JAG correctly (audience`https://auth.atlassian.com`, resource `https://mcp.atlassian.com/v2/mcp`,`oauth-id-jag+jwt` type). We're stuck redeeming it for the Atlassian accesstoken Rovo MCP actually requires. Both…

Good day Team, do you have exam center in Nigeria?

When I try to create a workspace in Loom, I keep getting an error that says "Something went wrong. Please try again.", and if I press enter again, I see "This is name has already been taken" But then if I go to sign in again, I get requested to create and name a workspace again. What is causing this?

Stories moved to done aren't appearing in our plans view, we've set Resolution to "Done" on affected issues, extended exclusion rules to 600 days, cleared all filters, and set the date range to a full year, but the issues still don't show after a fresh reload. could you check and give fix for the same.

For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, so teams can finally rely on scheduled imports to keep Assets in sync. With this release, you can automate recurring imports…

Hi, we need an app for Confluence Cloud to semlessly edit attachments without having to donload and upload documents every time. Parallel editing should be possible or, if not; users should get an alert or parallel editing should be prohibited at all. Our requirements from IT security perspective: * data has to be…

I'm not sure if my desired use is reasonable or how it would be billed. I am a broker for a small real estate office. Right now I track upcoming deadlines, etc on a card inside of a board and reach out to each agent individually with reminders, status updates, questions, etc on our end to keep on top of the details. Is…

Hi Does anyone know what else I need to do / complete in order to finish the Rovo based courses in the below snips to bring them to 100% completion? The statuses seem to indicate they are complete but the overall course completion percentage is not at 100%? Not sure why. Any steer appreciated. Thanks

I have an automation where work items inherit due date from parent work items when the parent work item due date is changed. How can I alert the user if they set a work item due date thats is later than parent work item's due date?

Where can I track details of any Rovo updates planned for the near future?

Hi, considering migrating Opsgenie to JSM and have a few questions about that: 1. Will all historical alerts currently present in Opsgenie be migrated to JSM, or is only a specific time period migrated? 2. After the migration, what happens to alerts that are older than the JSM retention policy? Will they remain available…

Does anyone have experience with migrating OpsGenie to JSM and porting the Twilio incoming call number? We already have a Twilio account for other purposes, so we need to transfer our number under that account. We need to know how long that generally takes, whether this is any downtime associated with it, and if there are…

I have the following ScriptRunner Enhanced Search which is creating a sync timeout error with the corresponding Jira filter. project = "MyProject” AND issueType = Epic AND status = "In Progress" and issueFunction not in epicsOf(Created >= startOfYear(-1) and issuetype in (Story, Task,Bug, Spike)) I'm also getting a Forge…