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Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I signed up for jira service management (in Sept?) and created a portal located at thirdcup.atlassian.net. I am unable to get into my account and have requested a recovery email several times. the em...
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The provider tends to fail whenever the API rate limit is reached. Retry options seem to have no effect. I'd expect the provider to take multiple minutes to run instead of failing at the first error....
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Atlassian Operations Terraform Provider field_mappings attribute isn't stable in integration actions
The field_mappings attribute shows drift intermittently when it contains a list of values (the responders field mapping in this example). On the terraform side, our list is al...
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We used to set up our Prometheus integration routing through Terraform using the Opsgenie provider. Now we're looking at moving to the atlassian-operations provider, but find that we're having issues...
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Hey community, I have a number of workflows including approval steps. Unfortunately there are many different user picker fields used in the various workflows and many of these are set using automati...
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Hi, Unfortunately, I was unable to attend the second part of the "Deep dive: AI for service demo + customer case study" webinar, which was the most interesting one for me. Can you please share...
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Hello, I would like to create an automation that if the security level is changed to a specific level a couple of people should be added as observer on the ticket. Unfortunately it is not poss...
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( (objectTypeID = 194 AND objectId = 686) OR (objectTypeID = 236 AND objectId NOT IN (20700, 72507, 71333, 20683, 20765, 20757)) ) AND "Hardware-Status" = "aktiv" So: The object is of ty...
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🎁 Wrapping 1,000 Presents at Once We’ve handled the emails (Day 10). Now, what happens when too many come in at the exact same time? The Scenario: Imagine if the wrapping team had to ...
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📬 The Overflowing Mailbag We have a beautiful portal (Day 9), but let's be realistic: Some people are still going to do things the "old fashioned" way. The Scenario: Despite all the fancy apps...
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I have changed OpsGenie call routing number from Opsgenie to Twilio and Updated the integration, call routing works fine but its asking for username and password to access Voice Mail
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Externally, I would like our various clients to have their own space. I think I can do this by creating different customer 'expereiences'. As an internal agent responding to client issues, I would li...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, in the doc I can see that it is possible to access data from the JEC action with the {{jecAction.output}} smart value within automations. I am currently discovering the topics wit...
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Hi all, I'm looking to get some clarification on the API migration from Opsgenie to JSM ops. Based on the documentation we have been told to migrate to JSM Ops Rest API before Opsgenie is shutdown. ...
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- cloud
- opsgenie
- opsgenie-cloud
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We are currently building our JML and looking to put the following process in place When a Joiner ticket is raised, we would like the sub tasks go on hold until 10 days prior to the Joiners st...
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I want to be able to integrate personal calendars into Jira. I want the calendar to be a separate interface, not linked to projects. If an employee adds an event to the Jira calendar, it will appear ...
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We’re excited to share an important update to Jira Service Management: the feature previously known as Views is now called Multi-space work. Why the change? As Jira Service Manageme...
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Subject: Opsgenie-Splunk Integration Issue: Priority Not Reflecting We are experiencing an issue where the priority requested via Opsgenie is not being reflected when an alert is triggered through ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Atlassian Community! 👋 We’re excited to announce that Workday, Okta, DocuSign, and Workato integrations are now available to everyone on a paid Jira Service Management plans. Whether you’re on ...
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Request: In the JSM automation rule for sending emails, the email body needs to display the value of a field from a form. If the field is empty, it should display "null"; otherwise, it should display...
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To give context, I need to access a client's Jira Assets REST API for analytics on their CMDB data, and this must be done through platforms like Postman, not through scripting. I do not have any acco...
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We use JSM for our support and maintenance tickets. I see that there is a drop-down of different resolution types. WE have just always clicked "Resolved" (the default) and then the ticket is Done/Clo...
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I'm throughly confused about where to go to enable the extended customer details fields. My IT admin has me setup as an Admin in our Sandbox environment and I'm positive we're on the Premium plan.&nb...
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Myself, and multiple users on my team, are unable to manually assign a ticket to a team member. Once we type their name and select the user from the list, the following error notice pops up. ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |