New to Jira Service Management

I'm having trouble allocating users to a particular Service Desk. I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk ...

• new-to-jsd

I have 7 projects set up in service desk, all projects have tickets/issues under them, however not all of the project tickets/issues are showing up under My Open Issues view. My understanding is that...

• new-to-jsd

Hi,   How can I get the Reporter field not editable or changed by users? I have removed all permissions from the Modify Reporter.   I have removed all users except the administrator gro...

• new-to-jsd

The feature "auto-search on request form" (knowledge base search) is great but I just can't find a way for it to work or be displayed in the "next gen" version. I can't find any information on this ...

• cloud

Hi, We in the company use a JIRA project as our support portal. We usually label requests with types, e.g. medical, admin, or IT. Is there a smart way to see how many tickets from respective categor...

• new-to-jsd

When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with. We want to disable this, but can't seem to find the option to ...

• new-to-jsd

I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in ...

• new-to-jsd

Hi all We have the Confluence KB integrated with Jira SD (on premise). When I enter subject text which matches one of the words on the Confluence knowledge base space home page, I get an "Arti...

• new-to-jsd
• server

Is there any way possible to set the   default columns list   for queues so that whenever I create a new queue, these columns should be added in the list by default? Requirement: I want to...

• jira
• new-to-jsd
• server

Hi  Is there anyway to share the JSD ticket from the portal to a group of people via AD group or mailing list ? Thanks Stephanie 

• new-to-jsd

Is there a way to restrict customer registration by email domain? I want to provide a support portal for all my employees, but do not want to manually add every employee, nor do I want to allow rando...

• new-to-jsd
• registration

I want to integrate chat support in our website which will create issues directly in service desk whenever someone raises an issue. Please help me with some chat support by which i can integrate the ...

• cloud
• jira-service-desk
• new-to-jsd

Buenas noches..  estoy queriendo configurar el sistema jira para el funcionamiento de mi compañia, sin embargo, se me complica.   Quiero saber alguien que brinde el soporte personalizado...

• cloud
• new-to-jsd

This concerns data migration from a different Ticket system into Jira Service Desk. I am able to import issues into Jira Service desk and am able to create comments for these issues via API, however...

• api
• migration
• new-to-jsd
• rest-api

When a customer goes to their portal to put in an incident, they have the option to "Select a System". This drop down is currently populated, and I need to edit the options provided. I cannot find th...

• new-to-jsd

me sale el mensaje  Something has gone wrong Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):   ya probé con v...

• new-to-jsd

Hi, In Jira Service Desk I have an organization with some members in it I associated a couple of tickets to the organization When somebody of the organization logs in the portal, he is able to s...

• jira-service-desk
• new-to-jsd

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• new-to-jsd
• server

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• new-to-jsd

Hi everyone-- I have somehow managed to break new ticket submission via email.  There is an error in the log files but I can't figure out how I could possibly have created too many required fie...

• cloud
• new-to-jsd

I would like to set certain restrictions for users within the Jira Service Desk group in a particular project. Specifically, I don't want the user to have the ability to 'Assign Issues'. It's fine f...

• new-to-jsd

Can we change the text contents for JIRA survey? After user added a comment, there will be a page where they indicate comment added and then link up the user to the help center. Can we change or omit...

• new-to-jsd

I have 1 project that have 7 request types. When a customer raises a certain request, I want it to be directly assign to the appropriate agent. At the moment all the requests are assigned to the pr...

• new-to-jsd

Hi all-- New to the product & the community, so help is appreciated.  Is there a way to add a column for Label to the All Open view when looking at issues?  It would be easier to categ...

• new-to-jsd

Hi there, My custom field "Epica" (cascading select list) disappears in new jira issue view. Others fields (new jira issue view) I looked at the screen management and i see it enabled....

• new-to-jsd