Community resources
Community resources
Jira Service Management
-
Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
-
📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
-
Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
-
As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
-
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
-
Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
I am working on setting up some automations with workflows one in particular I am having trouble with is - After I close a task, whether I set it to "done", "canceled", "resolved" etc, and the custom...
-
When I enter the JIra Service Management project -> project settings -> channels & self-service -> Chat -> Add to Slack I'm getting the error: Something went wrong. Please try again...
-
I hit the wrong button and got all these e mails from Altassian about how I signed up For an account. Every time I try to send a message it just goes through one drop down menu to another and can’t s...
-
I want to track time spent on tickets as a metric; volume measurement not enough. But when we click the Add work button we get My understanding is the screen should show Time Spent, Rem...
-
Hello, with the help i am trying to get my account deleted - for over 30 minutes. can you make sure klmtransavia-virtual is deleted? all data is backupped. with the help s...
-
Dear all Notwithstanding I'm a main amministrator I'am not able to perform backup . How I can check the global permission for me and everyone ?
-
When agent commented in tickets their full name shown. How can I hide or edit the name of agent in customer portal? for privacy purpose.
-
I get an error when we try to click "Microsoft" when choosing to add external email in email settings (Channels & Self Service) Couldn’t add email address. Resource was not found For some...
-
Hi! I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows: - I'm collecting some customer information in a form that for each reply it has...
-
I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
-
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
-
Can someone help me figure out how to fix this issue
-
Hi all. I was advised that some Jira users were now appearing as "(Inactive)" on our tickets. When I looked up their profiles, they no longer exist in our Jira instance. I checked the audit logs and ...
-
Hi guys, I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field. I have tried many w...
-
As the title says a user that previously worked for the company started a timer on this task/issue and never stopped it before quitting is there a way to stop this timer and clear it out...
-
I manage a Team-managed Service Desk. My Cutomer Notifications are on, including Request Done and Customer-visible status changed. My workflow works well, I have 3 "done" status (Done, Cance...
-
Anyone else having this issue? Trying to create a sub-task but status bar is stuck on 0%. (Yes, sub-tasks are turned ON) Asked some co-workers and they have the same issue - which leads me to b...
-
Pessoal, bom dia! Criei uma automação que copia o conteúdo do campo "Comentários" de um ticket para o seu "item associado". Para isso, estou usando a smart value {{triggerIssue.comments.last.b...
-
Hello, so there are suggestions in the work items. If you like a suggestion, can you accept it somehow? So that, for example, comments are automatically created for the customer? Or are they really...
-
I created a form for IT support but every time i try to open it from a users account it ask me to log in, is there a way to use it without the need to log in, and does it require a Jira license? &nb...
-
Hello, I am trying to create a rule for assets: As a rule, there is an expiration date for licenses or certificates, for example. If this expiration date is three weeks in the future, a reminder ...
-
Dear team, We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management ...
-
Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
-
Hi Guys, We are looking for a way to fetch the ticket approval information using the Print Details. Could you please help me on how can I fetch or please suggest if there are any other ways to get t...
-
Hi In Assets, I have an Object type with an attribute where attribute type=Object, referring to another Object type. This attribute can contain multiple values (referring to multiple objects) I wan...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 8 | |
| 8 | |
| 6 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 2 hours ago | ||
| Thursday | ||
| Thursday | ||
| Tuesday |