Community resources
Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, Since old services are deprecated, I'm getting issues while using the new ones. Firstly, the old ones used to give me total no. of records fetched through maxresult & startAt parameters. T...
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Gadget or filter to view subtasks assigned to another user where I am the assignee on the story Jira
I am trying to determine if there is a way in which I can include a gadget or filter onto my dashboard so that I can view all subtasks that are listed under each of story where I am the assignee. The...
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I have to open the opsgenie app on my iphone 12 and manually refersh the app in order to receive alerts from our opsgenie server. I have reinstalled teh app on my phone, checked nottification ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I’m running into a problem deleting a work type in a JWM team-managed project. When I try to delete the work type, Jira blocks me with the message: “You can’t delete this work type because ...
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Customer with active JSM account is redirected to Jira when logging in. He does not have nor should have access to Jira, I only want him to see tickets he created, but he is effectivly locked out bec...
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Creating and editing workflows in the new editor is a lot more visually cohesive than the old editor, however it seems to lack some functionality from the old editor. For some of our workflow transit...
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Hello team, I am trying to create a, automation to set the "organizations" field when not set. When ticket is resolved, if orgnization is empty a, I want to get the first orgnaisation the submitter...
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Hi, incident Jira Status - Duplicate issues being created in Jira Service Management and Jira from yesterday made me ask this: Is it possible to prevent such cases anyhow? Or at least successf...
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Hello Team, We have implemented domain-based filtering, where the domain is specified so that whenever a user is added to the organization, they are automatically added to a specific project. Howeve...
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Edge browser: Cannot download attached files from Jira request on the portal. Chrome browser: no problem with uploading/downloading attachments.
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One of our users has not been able to upload attachments for the past several days (they were previously). Nothing has changed with their computer or browser that we are aware of. No other users are ...
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Hi, I've been working with Rovo agents and and a few handy agents that I want to rollout to the teams. The problem is that I'm trying to add an action to add a label to the ticket every time t...
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Hello, my IT department manages about 40 different vendor application licenses with varying term lengths and dates. At the moment it is being tracked by one person on a spreadsheet and within a...
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I'm currently evaluating existing adapters provided by Asset Data Manager (in cloud) and noticed there are Flexera and Snow adapters. We adoptet what is now called Flexera IT Visibility (previously ...
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Guess what? The virtual Atlassian Community Events (ACE) chapter we call ITSM/ESM Masters is having its second-ever in-person event at Team’25 Europe in Barcelona! ITSM/ESM Masters is an ACE cha...
- Article
- jira-service-management
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There is a bug with the scrollbar that it doesn't let you scroll down fully when there is a banner shown on the top of the page (as you can see in picture 1). I suspect that this is related to t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, We’re trying to link our Jira Service Management portal-only accounts to Okta in order to enforce Okta’s MFA. However, we’ve run into an issue due to how our Okta setup was originally config...
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Hello Atlassian community! I'm facing a weird problem with access to editing workflows in Jira service management. I am Jira admin and can edit workflows - project admins used to be able as well (w...
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How can I check the notifications settings for other users in atlassian operations? It was available in the Opsgenie, but now I can check only my own settings
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We chose the wrong day to get into Jira Alerts it seems. I understand there is an outage, what I don't understand is that the impact of the outage appears to be misunderstood. The status page curren...
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We have an APIfrom Jira to AzureAD, and we have created groups in Azure that are linked to Jira. Now I have deleted a user in Jira and want to add them back through group synchronization, but how do ...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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We have users who use Jira on a regularly basis. They are not receiving emails from JIRA. Do you know what could be the reason? Their profile is enabled with Jira notifications and they are usin...
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Currently there seems to be a problem with OpsGenie. In the web app, I have closed an alert yesterday and is still showing up on open alerts tab as well new alerts don't show up. For mobile it seems ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, a bit of an odd one, we have this user who is telling us they can't see other tickets, I think they are part of an Org an was able to see their org tickets. But when I go to check their acc...
Related collections
Atlassian Community Events
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| September 4, 2025 1:00 PM PDT |