Is there a direct way to contact support?

[Jim Trinh]

I'm going through the process of trying to submit a support request, but the system refuses to acknowledge my company's portal and I can't continue. Is there a direct way to contact technical support, at least to find out why Jira doesn't recognize my portal?

Technical Issue - A single user is not receiving notifications or emails from Jira

Company: Toyota Material Handling Australia

Portal: tmha.atlassian.net

[Trudy P Claspill]

Hello @Jim Trinh 

Welcome to the Atlassian community.

For Premium subscription clients the only option for contacting Atlassian support is their support portal.

Only Admins are able to submit support requests at https://support.atlassian.com/contact/

Refer to the following page for details:

https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html

If you are don't have one of the specified admin role then you Will need to escalate the problem to your admins so they can open the support request.

Here in the user community we can ask you questions and offer you advice about things to investigate related to the problem. In this case some of the questions we would ask are:

What type of project/space does this concern?

Does the user receive any emails at all from your Jira instance?

Is the user a customer, Jira licensed user or JSM agent licensed user?

Is the missing notification a customer notification or licensed user notification?