Customers unable to create requests in Jira Service Management

[Ana Vitoria Luz]

We are currently experiencing an issue with Jira Service Management. Customers are unable to create or submit support requests through the customer portal.

When attempting to access the request page, the following error is displayed:

“Encountered a ‘null - null’ error while loading this page.”

As a result, customers cannot open new tickets or submit requests through the portal.

Impact: Customers are currently unable to create support requests, which is affecting our support operation.

Expected behavior: Customers should be able to access the portal, fill out the request form, and submit tickets normally.

[Arkadiusz Wroblewski]

Hello @Ana Vitoria Luz 

I seen similar question in the past https://community.atlassian.com/forums/Jira-Service-Management/Jira-Service-Management-Something-s-gone-wrong-and-Encountered-a/qaq-p/3209458 

You should raise this with Atlassian Support, as it requires investigation beyond what we see from the Community.

https://www.atlassian.com/company/contact/purchasing-licensing 

Best,

Arek 🤠