Populate JSM with reporter account profile data?

[Darryl St_ Pierre]

We automatically provision Atlassian accounts for all new staff, and add them to a group that has Customer access to JSM. We sync multiple details from our Identity Provider, such as Department and Title, to name a few.

Our submission forms include questions such as Department, Phone Number that we would like to automatically capture from a user's profile rather than ask them to fill it out.

I see that with the introduction of Customer Service Management we can create new fields for this, but it requires a separate import. Wondering if that's our only option, or if we can utilize the information that's being included in account creation.

[Scott Boisvert]

You would want to make an API call in your automation to the Get details of a user in a directory API. You can then parse through the JSON returned in the automation to get the department, etc. 

Unfortunately, I don't believe there is a more direct way to do that.