When you open a ticket with Atlassian, one of the fields they provide on the form is "Impact" which contains a drop down with items which have a name and a description. i.e. Level 1 - Production app...
Hello, In my Customer Portal, I have listed Priority as a required field in the form. (See attached: Form Priority). The priority level does not match up to issue created in JSM. For ex...
I am running the below JQL but for some reason there are 10 issues that are not pulled. I have checked the issues and they all fall in the criteria of the JQL. The only trend that I see in them is th...
...omain matching one of your admins. These access requests need to be approved by a site admin. Emails from public domains, like gmail.com are excluded. Anyone can join Jira Service Management with an i...
I am able to create a CSAT report for the team, but how do I create a CSAT report for individual service desk agents? Thanks for any help provided!! Sunny
Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?
...ependency (public web sites), I'd like to see everything downstream. And if I click on a service at the bottom, I'd like to see everything upstream that a change there could potentially impact. W...
We use components for the different systems we use however i need another drop down or separate selection for the users to select on the service desk to differentiate between workstreams. Is this pos...
Hola Estoy intentado ver la manera de poder bloquear un ticket que no se pueda realizar ningún cambio ( sobre todo comentarios), cuando este en el estado "Cerrado". Se que los permisos son ...
It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Admi...
Hi Atlassian community, As with most people, our fields and screens are configured based on the Request Type. We wish to be able to change [System] Service Request to [System] Incident. The tr...
Our agents are unable to select an approver for service request that require an approval. They see a message that only agents can add approvers, which they are, but do not have have the ability...
I am using Data center In this i want rename system filed as below
Good evening, We're facing a problem, hope you could help. Sometimes, while creating an issue and trying to change Service Desk Request Type an image appears instead of types: When we try to c...
Hello! I'm in the process of setting up SLA's in our cloud based Jira SM. We've got some clients with differing SLA's from the norm. In my tests with a calendar I named "testorg" above pictur...
What is the file size limit that can be sent within Jira? do I need to send a file larger than 1 GB would Jira accept?
Hello Team...I have two projects and one is a group project and the other is company project. Group projects can only use 60 fields per project, so we decided to use a company project to combine some...
In JSM, can the same organization and members be synchronized to all service projects?
Hello, why cant I sort by custom field "CODIGO DE PRODUCTO" in the queues? thanks
We want to filter users or questions from multiple dimensions。 Tickets: How to have a transverse field to identify a customer in all the projects, even internal projects (Organization, Company, Othe...
When disabling this red circle below, it will include the other field to prevent change. How can i prevent our agent to edit the field urgency only.
Colleagues, good afternoon! Server Jira successfully updated to version 8.17.0 Failed Application Links: 2 how to add servers using self-signed certificates?
Hello, I have a question about Tempo in combination with a SLA. We want to use different SLA's for every (big) customer we have. Some customers want to have 40 hours SLA time in a year, some wa...
Hi there, Could you please advise, why the option for choosing destination project disappeared when trying to move a ticket to another project? Thanks in advance
I'm wanting clarification on the trigger "SLA threshold breached" I have 250 tickets that have breached their SLA, however on enabling this trigger to run my automation, it did not run against ...
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