Services seem really useful, especially for change management and outages.
Unless I'm completely missing it, I can't see a way of visualizing a full dependency tree.
If I click on my top tier dependency (public web sites), I'd like to see everything downstream. And if I click on a service at the bottom, I'd like to see everything upstream that a change there could potentially impact.
When creating a change ticket, I want that ticket to show the same tree so that a developer can be aware of what services their change can potentially impact and make it a talking point during a CAB meeting.
Am I just missing it - or is Jira Service Management missing it?
Well that's not what I was hoping to hear. It's such a basic feature of ITSM/CAB. Insight is well over and above what would be needed. Many CAB's don't need to track down to specific server, only logical concepts/constructs.
Customer Facing Sites depends on Website.com
website.com depends on WAF
website.com depends on database
website.com depends on microservice
microservice depends on GKE K8S
None of these would need the power/flexibility of Insight. Only a simple report showing the dependency tree. This should be a basic feature.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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