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how can i prevent our agent to edit the urgency only

Rodriguez_ Jhon Ronald May 25, 2021

When disabling this red circle below, it will include the other field to prevent change.

How can i prevent our agent to edit the field urgency only.

 

edit.JPG

 

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2021

You don't.  An issue is editable or it is not.  That covers all the fields, not bits of them.

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