Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA threshold breached - Not triggering Edited

I'm wanting clarification on the trigger "SLA threshold breached"

I have 250 tickets that have breached their SLA, however on enabling this trigger to run my automation, it did not run against them. 

Does this trigger run retrospectively or for only newly created tickets after the rule was created?

Also, does this run for all tickets, all just portal ones?


2 answers

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader May 25, 2021

Hi @Kyle Cooke ,

The trigger for automation will not go retroactively. When the SLA is breached, at that point in time the trigger will be well..triggered. (and that's also how you would want it to not get ancient tickets to trigger something).

If you need to do some kind of historical cleanup you could look in to a scheduled or manual trigger and run a JQL against that of the breached SLA.

As to the scope of the tickets, this will be for all tickets, not just portal ones. As long as they have an SLA that is for them it will trigger.

Thank you for the rapid response, very much appreciated. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

262 views 13 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you