Can JSM DataCenter edition be installed on same server as JIRA Server edition? Since JSM Server licenses are no longer available, can we still purchase JSM DAtaCenter edition and have it wor...
I created a global automation rule that syncs the comments between two tickets in two different Jira Service Management projects. Unfortunately if I limit this rule Jira Service Management P...
Hi there We have added a customer that has access to our service desk help center and can create tickets. Now the customer wants to create tickets through the Service Desk API but is facing ...
I have a Jira automation rule which does the following: When an issue is moved to an escalated workflow status an issue is created on a Kanban board with Description and Summary copied over. ...
We have Jira Software and Jira Service Management. I currently have an automation configured where if someone opens a ticket via our helpdesk portal to report a software bug it will open a ticket in ...
I wanna know if it's possible to use scriptrunner allied to the workflow of jira service management.
Hello team...I am creating automation that will be assigned to me mid month to make the oncall scheduled. I have date to schedule these tasks correctly in the automation, but I want to title to refle...
HI, I have noticed an issue with Insight, please see below: I am experiencing frequent 'Something went wrong. Contact administrator' popups when I am either amending my import...
Hello Community, Please advise if there is a way of tracking details recorded within the internal notes. I have tried to use filters to extract all the Jira fields but nothing to show for internal ...
Hi Team, any idea when import halfway from server to cloud Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.b...
En algunas ocasiones interesa que al cliente le llegue la resolución, en otras no ¿Es configurable que se le envíe?
Hi, I would like to know if when adding fields in a request type, it is possible to add conditional fields, for example: Exclusivity : (yes or no) , if yes, that another field related appea...
Hi, I want reporters to be able to see the tickets opened by other reporters. From the customer portal view, not the internal one. Is it possible? Sometimes when I send the url from a ticket from th...
Hi, I am importing a CSV into Insight and I want to split the contents into different object types. For instance (CSV example): name, db_version db1, postgres_11 db2, postgres_12 db3, MSSQL_200...
Hello! The formatting of some data isn't quite right as you can see in the screenshot below. This only shows in the e-mail notification, not when opening the issue in the web browser. I don't e...
How to show time to resolution on customer portal so that customer can know the SLA time.
Hi Team, How do I get free license JIRA Service Desk 4.13.4 Thanks Priyanka
We have multiple request types under 'service request'. Say one is 'Software Install' and one is 'Hardware Purchase'. We have created multiple specific custom fields which we add to these specific r...
Have been using JIRA Service Management for almost a month. Notification is firing as configured but it stopped firing since yesterday( 29 April). How to solve this and why it happen?
Hi All, I am trying to create an automation for a certain scenario, but I am having trouble navigating the click and build style of rule creation. The scenario here is that we create tickets ...
boa noite estou tentando valida a obrigatoriedade do campo attachement pelo script running porem não estou conseguindo
We've been making some updates and using Automation to populate that information. However, I cannot find a way to run Automation against all Closed tickets except going in and running the Automation ...
All, I am using Jira Automation in Team-Managed JSM Cloud to send an email to one or more users. The users are in a single multi-select People field (i.e., Request participants). Un...
Is there a way to demonstrate the time worked on the ticket on the customer portal? Addon used: https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&a...
I have a user who is under the built-in service desk team group permissions. When they try to change the 'reporter' on a request, they are unable to. They cant see any other reporters in our system. ...
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