Cant order by custom field in a Queue

[Saúl Pinilla]

Hello, why cant I sort by custom field "CODIGO DE PRODUCTO" in the queues?

thanks

[Nic Brough -Adaptavist- · Accepted solution]

The usual problem with this is that the custom field does not have a "searcher" applied to it, so it can't be indexed.

Check Admin -> Issues -> custom fields, find CODIGO DE PRODUCTO on the list and click Edit next to it, you'll be able to see the name, description and searcher for it.  Select a searcher for it and then re-index the projects using it, or run a full re-index

[Saúl Pinilla]

It was already selected... but thanks anyway

[Saúl Pinilla]

Hi NIC, 

thanks for your prompt reply!

I dont know if I am finding the right menu...

I can see this

But when I click Edit, only have these options...

Cant see SEARCHER anywhere... :(

[Nic Brough -Adaptavist-]

That's the field configuration, not the custom field definition.  You need to go to the list of custom fields, not the field configuration for the project.

[Saúl Pinilla]

Is this the screen?

[Nic Brough -Adaptavist-]

Yes, that's the searcher.

[sergio.peschiera]

Hello Nic, I've done this but I cannot find the field I'm looking for. Is it possible that it only shows the custom fields for company-based projects? Otherwise, any ideas about why I can't find this particular field in the config?

[Nic Brough -Adaptavist-]

You are right, fields in Team-managed projects only exist for their project, and they're not configurable with searchers.