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How do I know which portal group the request came from? Edited

It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Administrator"

thanks in advance for your help

2 answers

2 accepted

1 vote
Answer accepted

Have you tried clicking the History button next to the Comments button?

Hi, yes I have already tried but there is only this info:

created the IssueMay 25, 2021, 5:16 PM

I misunderstood, I thought you wanted to know the original request type after someone changed it.

Anyway, as @Jack said, there is no tracking that I know of for this.

The work around I suggest is to create a custom field where the user selects the group they are in, such as Backoffice, App guest and the like. This could be a Radial button that is required before the form is submitted.

If it's the same request type but different groups, I don't know how this could be automated even with the few 3rd party apps I have used/tried.

1 vote
Answer accepted
Jack Community Leader May 25, 2021

There is no way to easily determine Portal group that an issue was raised from. However if you aren’t duplicating request types across groups then you can determine based on the request type which group it came from. 

Hi, the problem is I want to use the same type request on multiple portal groups, for example:

Schermata 2021-05-26 alle 09.59.38.png

Schermata 2021-05-26 alle 09.59.31.png

Jack Community Leader May 26, 2021

Understood. Unfortunately you won’t be able to determine which group issue was raised from in that case. There may be some add on that provides a means of doing this but I am unfamiliar with them. 

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