It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Administrator"
thanks in advance for your help
I misunderstood, I thought you wanted to know the original request type after someone changed it.
Anyway, as @Jack said, there is no tracking that I know of for this.
The work around I suggest is to create a custom field where the user selects the group they are in, such as Backoffice, App guest and the like. This could be a Radial button that is required before the form is submitted.
If it's the same request type but different groups, I don't know how this could be automated even with the few 3rd party apps I have used/tried.
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