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In JSM, can the same organization and members be synchronized to all service projects?

In JSM, can the same organization and members be synchronized to all service projects?

1 answer

Yes. Create a group, add the users to the group and set the group up on the service projects in question.

@Chris Thomas We want to synchronize the same organization in each service project. How can this be achieved?

Sorry, I didn't respond sooner. Are you talking about syncing all of the agents to all of the JSM projects or all of the customers?

If it's agents, all you need to do is add them to a group and add the group to each project.

If it's customers that's a different story and I am unsure at this time.

@Chris Thomas Thank you for your reply. We want to put customers into the organization according to the company's dimensions, and we also hope that when an organization is created, it can be synchronized to different projects

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Published in Jira Service Management

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