Hey @NASD-CL ,
Sure! When you create the SLA you can define - in your goal - a JQL of which issues the SLA will apply to.
If you simply set it to "issue type = xxxx" then that will only be displayed/valid for those issues.
Only thing you'll have to look at is the last goal "all remaining" issues and make sure that that is covering the correct ones too.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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