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Apply SLA only to single issue type?

Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?

3 answers

2 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader May 25, 2021

Hey @NASD-CL ,

Sure! When you create the SLA you can define - in your goal - a JQL of which issues the SLA will apply to.

If you simply set it to "issue type = xxxx" then that will only be displayed/valid for those issues.

Only thing you'll have to look at is the last goal "all remaining" issues and make sure that that is covering the correct ones too.

I was well over thinking the JQL, too many field operator and values, it now works THANK YOU 

Like Dirk Ronsmans likes this
1 vote
Answer accepted

@NASD-CL Yes, Jira Service Management lets you define SLA's based on JQL where you can specify the type of issues applicable.

Please refer the documentation.  

This has helped having access to the documentation and assessing my JQL THANKS

Like Gikku likes this

P.S. Dirk Ronsmans and Gikku THANK YOU, you guys are superstars my SLA's are working like a dream...... ;-)

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