When you open a ticket with Atlassian, one of the fields they provide on the form is "Impact" which contains a drop down with items which have a name and a description. i.e.
Level 1 - Production application down or ....
Level 2 - Serious degretation
Level 3 - Application issue moderate ...
Level 4 - Issue or question with limited ...
Is this a standard field that we can use?
I saw a custom on in our instance, called "Impact", but it didn't have descriptions, only a selectable label.
How do you all implement this?
@Benjamin Peikes Atlassian's own service desk is running on either server or data center, not cloud, and has other options - there are custom field types (including plugins that extend the available types) on those two platforms that don't exist for Cloud.
You can edit your custom field options to include the desired description as part of the individual option value; it just won't display on a separate line.
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