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Avoid double click in the portal

Stanislav Ivanov
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May 21, 2024

Hi all,

Is there a way to avoid double clicking for a portal group where only one request type is assigned?

i.e. "I need help - raise an incident" portal group has one req type with one req form and I would love to avoid for the user to click once on the portal group and then again on the name of the req. type, i.e. Incident. 

I've seen some answers to similar questions saying that links are not available anymore for the portal group in the description and I've tried as well - didn't work, any other way to avoid this? 

Jus to be clear - the expected action is if the user clicks on the "I need help - raise an incident" portal group where is only one req. form attached - he gets directly on the form to create an incident.

Thanks for any suggestions/help on the matter.

1 answer

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Y Dang
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May 21, 2024

Hi @Stanislav Ivanov,

You can achieve this if you have 1 portal groups for all request types in a project. Then when you click to a portal, it will show all request type and just clicking to one, it will directly show the form of a request type.

I hope this helps!

Stanislav Ivanov
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I'm New Here
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May 21, 2024

Thank you for taking the time to answer, but no, this doesn’t help. Obviously theres a reason to use different portal groups and I’ve seen the behavior when there are multiple forms in one portal group, but I want defacto the group to be the form. I am trying out the “external links”, but this is not customizable, there I can put directly the link to the form, but it shows as “reference materials”

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