unable to see the state change in client portal

[Amir Ali Ansari]

In JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/transition option in client portal.

I am attaching the screenshot:

[Sam Nadarajan]

Hello Amir!

In the workflow associated to the request type in your service project, make sure you are in Edit mode, select the transition you want to appear in the portal, and in the dialog, select the option to "Show transition in the customer portal".

Hope this helps