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unable to see the state change in client portal

 

 

Screenshot_1.pngIn JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/transition option in client portal.

I am attaching the screenshot:

 

1 answer

2 votes
Sam Nadarajan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 13, 2022

Hello Amir!

In the workflow associated to the request type in your service project, make sure you are in Edit mode, select the transition you want to appear in the portal, and in the dialog, select the option to "Show transition in the customer portal".

Screen Shot 2022-01-13 at 6.07.06 PM.png

Hope this helps

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