It is possible to display portal group in the ticket

[Delautre Aurélien]

hello i have created custom portal group for my helpdesk

I want to display the portal group in the support ticket in Jira Service Desk is it possible ?

regards

[Mikael Sandberg · Accepted solution]

The short answer is no, portal groups cannot be added. to your requests. The group is not stored anywhere so there is no way of finding out from which group the request originated from.

[Delautre Aurélien]

Thanks it's very clear !

[Joseph Chung Yin · Accepted solution]

@Delautre Aurélien -

Welcome to the community.  What do you mean by "portal group"?  Maybe you can provide some screenshots and clarify your ask, so we can assist further with a better understanding of your question.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Delautre Aurélien -

I agreed with @Mikael Sandberg statement if you are referring to the group setup for your request types within each JSM project.

Best, Joseph

[Delautre Aurélien]

Thank you for the answer.

[Joseph Chung Yin]

@Delautre Aurélien -

If our replies answered your question.  Please click on Accept Answer when you have a chance.

Glad that our replies helped.

Best, Joseph