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Jira Service Management
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I have an field where we specify the price that the customer should pay for the request, when we have entered the amount in the field, then we sent it for his approval. The problem is that we need t...
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Hello, folks, I am currently working as a temp in a software development company in Germany that is about to set up a helpdesk. I’m still pretty inexperienced with Jira, so forgive me for any mistak...
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Browsing the JSD Server Jira project I found 194 reported bugs in an untriaged state. If Atlassian aren't even triaging bug reports what hope do we have of seeing them resolved any time soon...
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I want to install Jira Service Desk into existing Jira Software server. I did this on my DEV server from the Application tab but am unable to create a project, I get error message JIRA Service ...
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Hello, I've recently really got to grips with Jira and Confluence; I can honestly say that the way these two integrate together is amazing. However, I seem to be struggling on the c...
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Hello, i have installend JIRA Service Desk on my self hosted Server edition. But i can not create a Service Desk Project. Ich startet JIRA new but i can not create a Project. Can you help...
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Hi, How do we arrange the main task. i can arrange the subtask move it up and down to where i want it to be. whereas i'm unable to that on the main task. the order is not correct. we may need to a...
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I need help in pulling the report of all the issue entered in Jira. Project Name is as follows "Global Training Requests".. Thanks, Vanishree
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Hi As part of our service desk workflow, we have a Waiting on Customer step (right before the ticket is resolved). When the email is received by the customer, there is no ability for them to ap...
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Up until the last week or so, I had been able to paste images from clipboard into comments in JIRA tickets without issues, across browsers (Chrome/IE). Recently, this has stopped working, such that ...
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Tickets have weird date values for Created/Update/Due dates, few examples: 00/06/18 54/06/18 44/02/18 59/30/18 The dates were in MM/DD/YYYY format before, any ideas what could be going w...
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...bsp;public name, and publish it to a group of clients or globally. So we could provide a ticket-filtered tab interface on labels, status, project, etc. and the customers will be able to sort them as n...
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When a user logs into the customer portal that has pending approvals the approvals are hidden under requests in menu. Our customers are not seeing them and our issues are not getting approved.
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Hi Everyone, I have searched the community forum and other similar resources but I could not find an answer. I have setup a JSD on a machine in the cloud. It has CentOS operating system and I tried...
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For our Service Desk - Server setup our customer logins are in the same database as our staff JIRA logins. We have one group that has all of our staff logins, our customer logins are not in any group...
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We have a business case where our sales managers will review all requests made by our customers prior to calling them. Our sales managers are not agents in our JSD, they are just collaborators. We se...
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I initially scp atlassian-servicedesk-3.15.3-x64.bin from the site to my home directory on my linux server. I ran the installer following the prompts for the upgrade. Once completed i was unable to e...
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Hi, Please can you tell me if I can pull data from a mandatory custom field into a ticket title. For example, I have created a required field called 'Company Name' which I would like to pull th...
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First let me say officially thank you to everyone who has made a post to help others. I run a help desk and just got service desk and it has been a huge help. With all of your help I have...
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On the create screen I have tried to include the request type field but nothing is showed. I would like to be able to choose request type when creating a service desk ticket from inside the service ...
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Hi, We bought Jira Service Desk for 3 users (starter pack) server edition, so we can test it thoroughly without time pressure. We installed server version of Service Desk and Confluence succ...
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Hey guys, I recently discovered the Jira Service Desk Java API and exploring it a bit. I've been trying to raise a request via some rest endpoint that takes a model with request data and calls the cr...
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Hi, I have an automation for closing calls running that was set up by default when creating the support desk. Every time it sends out the email though it is from myself and not the 'Pro...
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Hello, I would like to make a field not be editable for a specified user depended on a *status*, can this be achievable in some way? Thanks in advance
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