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Get browser and OS version with jira service management

Andréas Cohen
Andréas Cohen January 14, 2022

Hi every body, 

Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : 

  • browser used
  • OS version 

Thanks !

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Jack Brickey
Jack Brickey
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January 14, 2022

Are you wanting to know what browser/OS the reporter was using at issue creation? I don't know how this info could be captured. What is your goal? How would this data be used?

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Mickael JOURNO
Mickael JOURNO
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January 14, 2022

I think it's having statistics on who makes requests

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Jack Brickey
Jack Brickey
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January 14, 2022

?? Stats on who makes requests would be based on the Reporter.

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Mickael JOURNO
Mickael JOURNO
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January 14, 2022

We want to know what material the requestor have

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Andréas Cohen
Andréas Cohen January 14, 2022

it is used only with internal user for whom we provided the material 

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Jack Brickey
Jack Brickey
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January 14, 2022

I'm not sure but it seems like what you are really wanting is to leverage an asset management solution. This is provided in the premium version of Jira through the recently integrated Insight Asset Management.

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