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Integration Service Desk > Jira Software

Edited

Hi,

we are currently using Service Management and Jira Software on premise (and are aware of end of service).

I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug Tickets).

Can you please check and hopefully confirm my assumption and provide guidance information for implementation / basic documentation?

Have a great day
Tobias

1 answer

1 accepted

2 votes
Answer accepted
Brant Schroeder Community Leader Jan 15, 2022

@ternst 

I think this guide will help you out.  https://confluence.atlassian.com/servicedeskserver0411/best-practices-for-software-teams-using-jira-service-desk-1021224433.html

We usually use the create linked issue as described in the KB.  We have used automations to created linked issues on some items but manual triage has always been the most effective.

Hi Brant,

thank you, yes, I guess what we need is on the page https://confluence.atlassian.com/servicedeskserver0411/escalate-jira-service-desk-issues-to-other-jira-teams-1021224443.html.

I'll hand it over to my colleagues to have a try.

Have a great day
Tobias

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