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Opsgenie welcome letter

When we add users to JSM they are getting a email from opsgenie@opsgenie.net with the email:

#####################################

Subject: "An account administrator has invited you to Opsgenie, Modern Alert & Incident Management from Atlassian"

%USERNAME%

Welcome to Opsgenie!

An account administrator has invited you to join Opsgenie's alert management service to receive notifications via email, mobile, apps, SMS, and voice.

Getting Started may be a good place to start your evaluation of Opsgenie.

Can we help you with anything else? Please contact us with any questions, comments, or concerns.

Activate Your Account

#####################################

 

So how do I turn this off or modify the content so that users that will not be using the Opsgenie portion of their JSM licensing aren't sent these emails.

1 answer

1 vote

Hello @David Loper,

Welcome to the Atlassian Community!

Testing on my local site and also on a brand new one, the invitation was different and after searching on internal documentation and conversations, I found out that this invitation is only sent when using User Provisioning.

I’m checking with OpsGenie and also Identity team to check if it’s possible to disable this invitation to OpsGenie. Since we are in different timezones, it may take a while until I have a response. 

Kind regards,
Angélica

Hi David,

Can you please check on Cog icon > User management > Product access if the OpsGenie group is listed there?

Screen Shot 2022-01-18 at 12.14.17.png

When configuring user provisioning, it shows some groups as well that users will be added, is OG listed there as well?

Screen Shot 2022-01-18 at 12.13.09.png

@Angélica Luz 

See screenshot- opsgenie group is not default access group for JSD. Also any feedback from the Opsgenie team on whether this can be disabled?

Screen Shot 2022-01-24 at 4.57.07 PM.png

@Angélica Luz Is the screenshot of user provisioning from Atlassian Access?

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