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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Dear Atlassian Support, I am experiencing an issue where I do not receive notifications on my email when there is an automatic reply or when a ticket is closed in Jira Service Manage...
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can i move jsm issues to js project using the MOVE option
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Hello, I created a new project and created some new queues however when i create a ticket on the right side under "details" i see "queue" as a dropdown menu clicking on it shows all queues we have as...
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Hello Everyone. I am trying to give a default view to everyone who accesses the assets for example: We have a column called Asset Model, how do I make this column to be displaye...
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Hello, I am working on automating Story Point assignments for issue created via form. The challenge I'm facing involves using form values that aren't directly linked to Jira fields in my automation ...
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Afternoon I have downloaded the JSM app and I am interested in the notifications. We would like a notification to be sent out when the Alert is a P1, and I can see from forums this ...
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I would like to change the issue type of a request type. The issue types should be at the end: [system] Service request and [system] incident. Unfortunately I can only change to other ...
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I have a previous post about setting up a new employee onboarding workflow. I've almost got it refined to where I can send it to HR for testing but I have these last two wrinkles to iron out. ...
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Does anybody have any idea when JSM Assets will be a functional tool in the Cloud environment? There are so many process-breaking bugs that I'm hesitant to encourage team members to use it. Non-J...
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I need to remove some of the automatic responses from the portal, as they are transparent to the client. According to Jira documentation, it is stated that the automatic response from the portal can ...
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Hi, I am planning the import for Alemba to Jira and I am not sure what happens when a user responds to a ticket via email? the email header will be difference so will Jira create a new ticket or upd...
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Hello! I have created several organizations in my Jira Service Management project, and I need the "Share with organization" section to not appear in the support request form. Thanks...
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Hi Team, I am trying to change the issue status to resolved/done programmatically using the code, https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue...
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We were previously under Premium Plan but downgraded due to a recent package/plan change last October 2024. May I know if the Stakeholder role is still available to us under Standard Plan. It s...
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Hello, I’m Richard, and since January, I have been managing the systems for our organization, particularly for a specific project. While the transition process has been somewhat comp...
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Hi Team, I used the below code to transition an issue to done programmatically, but I am getting this error " Can't move (<ticketid>). You might not have permission, or the issue is mis...
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Dear sir, How can I delete my Musanad?
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I am attempting to pull the data entered into a Form into a Custom Field using Automation to display in the Context field (Details) portion of the request Issue View. I have a Form placed within a ...
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Hello, The below works for 2 values: {{forms.last.S2Amt1.plus(forms.last.S2Amt2).asCurrency}} I am trying to sum additional values but it is not working. I have tried: {{forms.last.S3Amt1....
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Is it possible to customize the default message that Assist bot sends in Slack channel threads when opening, closing, and changing the status of an issue? Hi XXX, your request was raised. G...
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Hello community. If we follow this strategy and are able to setup the synch of the attributes from Azure into Jira User profile from manager/boss/peer: How to sync the manager attribu...
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Hi all, I'd like to have some information on FedRamp compliant infrastructure. I have setup a JSM DC on AWS. The deployment is a single node infrastructure, with Encryption and Audit logging setup. I...
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Hello, I have an automation rule set up to copy the value from the original estimate time tracking field in jira to a custom field "original estimate (copy)" whenever it is changed. This works fine....
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I can't find this product in the Billing Console, not even in Inactives. The number (SEN) is from any product it has, two of which end with 80 and 81, but none with 79.
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Hello Atlassian Community, I've read the https://support.atlassian.com/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/ explaining how to change a URL because the name...
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