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"Project picker" custom field type only available as hidden field in Service Management client form

Is there a way to override this and bring that functionality up to customer view?

3 answers

2 accepted

FYI, I was able to achieve it using Elements Connect application.

Thank you all for your suggestions

1 vote
Answer accepted

@sylvain_lanthier2_bell_ca -

I was not able to repo your issue while adding a custom field (using the Project Picker field type) to our JSM project's request type form.  Did you evaluate your effected request type form fields setup?  I assumed you already there.

One other issue is that even it works, you need to know that Customer (may not have access to the project listings), thus it will results in an empty list.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

@sylvain_lanthier2_bell_ca  -

You are welcome.  If my reply helped, please click on Accept Answer when you have a chance.

Best, Joseph

3 votes

I do not believe there is a way to do this.  Customers are not supposed to have any knowledge of your internal projects, that's of no use to their requests.

@Nic Brough _Adaptavist_ -

Agreed on your statement in relate to "Customer".

Best, Joseph

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