We have Tempo scheduler configured to send out end of week and late reminder email notifications. Is it possible to CC on the second email the manager of the person who is getting late reminder...
Any plan to complete data residency for China region?
Hello, everyone. I need a bit of help after trying several options myself. My use case a customer sees a couple of transitions (e.g. Approve, Disapprove) when she selects one of the transitions (...
Hello Team, We are using a cascading field with context to list all respective project parent and child values and we have a requirement to auto-populate the parent of cascading field based ...
¿Qué consulta JQL debo usar para listar los proyectos que no tienen ninguna issue de un tipo en concreto? Por ejemplo, listar todos los proyectos que no tienen ninguna tarea de tipo incidencia.
Hi, Is there a possibility to give a user a signature for customer replies like it is possible in Outlook? Regards Tim
I am looking for ways to automate or streamline employee onboarding and terminations from HR into tickets. We use ADP Is anyone successful with this?
We are getting ready to launch a support system for self service clients. Currently we are using Jira internally with our teams to report issues, custom requests, etc. Is there an integratio...
I am setting up the service desk for my entire service management, I am looking for best practices in 1. How to setup the projects so it's easier for reporting. 2. Part of item# 1, what is th...
Se requiere evitar todas las notificación al hacer una solicitud de usuarios específicos
Hello, What JQL can I use to search for any ticket that was assigned or reassigned during a specific time range? I really need to search by assigned date. Thanks.
Hay agentes que no desean que les lleguen notificaciones. ¿Se les puede excluir de las notificaciones?
Lo que se pretende es que agentes específicos puedan acceder a los informes
Hi Team, We have customized fields (Services and Service Category) added to our incident/Service request form. Also under Insight, we have created Object Schema for our project under which we have d...
Buenas tardes colegas, algun partner o empresa que preste sus servicios en Idioma Español? Soy nuevo en el uso de Jira Service Management y necesito configurar un nuevo proyecto con sus SLA, Flujo, P...
Hello Community, Need help please We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira Rule is working fine and it does notify I...
We have 6 Components. We are looking for a report showing request created for each components, in the same report.
good morning I would like to know how to change a url: example I have my jira service managment project and it gives me a url https://integrait.atlassian.net/servicedesk/customer/portal/9 But thi...
Hi there, I understand the users have the option to log work in issues in past dates as well as future dates. Is there a configuration available in JIRA Service Management to restrict users from lo...
An ticket is not registering from gmail, an email sent to the registered ID. but all other issues are getting registered but only one issue is not getting registered.
We have a service project that has a connected e-mail account. E-Mails to this account become tickets or comments (as described here). Past week there was in issue with our e-mail account and the co...
Wondering if there is anyway to start a new SLA when the priority is changed. I know this sounds like it defeats the objective of SLA's but the scenario is below. Conditions Any high priority tick...
Hi, would like to editing the setting that the Reporter or Viewer do not receive the notification for issue updates. The assignee of the ticket should only receive a notificatio...
Hi there, I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email. We need help! thanks Pinky
To update the value of nfeed when group(multiselect drop down list)changes When i gave that in issue created event listener. Its working. But in issue updated event not working. (Groovy scr...
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