Hi there, I am unable to make this work properly, hope somebody may help me with this: - Manually create issue in UI - instantly add certain customer as participant using Automation (I actually ha...
Dear Atlassian Community, Can you please help with the following: Firstly: We have two separate Jira and Jira Service Management instances. We would like to merge into a single instance. Each insta...
Dear All, I have created a project in JSM and created a workflow for defects/Incident. Here we raise defects. Is there any option available to export those defects?
Employee no longer works for company but is the owner of filters. Is the best way to "change ownership" of the filter by hitting three dots , copy filter ? Then it is safe to delete that ...
@Mike Bowen I have read through some of your postings and the information is great stuff. Thank You! I have received a request to have the tickets in the JSM be separated by dept where th...
Hello, How can I remove Request Type from my sub task details pane? The current detail fields are Assignee, Reporter, Request Type, Priority. All are populated except Request Type. Is there a way fo...
I am wanting to import tickets from my old team-managed project to company-managed project including all comments & attachments, but when using the 'Import issues from CSV' these fields are not a...
Hi, Is there a functionallity that can be turned on so users can see each others requests? Those users are same in group, and have access browse project security. I tried to with old version jira&...
Hello, Would you please let me know if there is a roadmap/plan to have Insight Azure Integration available for Cloud JSM/Insight? If so, what is the timing? Thanks, Miroslav
Hi, I was wondering if the following features are possible with jira service management. On website X I want a form (with X number of fields), integrated in my website, where a jira ticket is create...
Hi all, I have setup Jira Service Management (Data Center) for our organization, with a view to implementing asset management in our dev environment. I have installed the Insight app and am ru...
We would like more analytics on our Jira Service Management (Cloud) data than the current dashboards can handle - calculated fields, real-time filtering, etc. To that end, we are trying to move the d...
Using Jira Service Management (Cloud) automation, When accessing the confluence page with the API Authenticate using the user and API token. Is it possible to substitute the user with "automation for...
Hello!Please disable DMARC
Hi Community, Is it possible to create a field, lets say Customers & by start typing, to autofill the value; Reading from a list of customers. Thank you in advance.
Currently, the company I work for however a master JIRA site, which contains x2 projects... * IT Support * Development For business reasons, the x2 projects have to remain separate...
So this is pretty simple question. We have a user actaully many users whith this issue. But I will give one example. This one user is the owner of a project in JIRA. There Access is s...
How to enable Insight object comment section? On this article under the headline "Data Hierarchy Level 3 - Objects" I can clearly see there is a Comment functionality under the Activit...
Hi, Is there any way to get a report of users who have been used helpcenter only during a month? We set up the users in the atlassian instance admin interface, not using the "customer" section. To...
How to add additional columns to Requests page in Jira Service Desk project say Assignee, Created Date and Due Date?
When user sent an email to Jira Service Desk project, new incident is created based on this email but body of the email is not aligned properly in the Incident. How do we solve this problem?
Hello Just wondering if anyone has managed to ever do this before... We're setting up a service desk for our customs department, and users entering details on the Portal form may need to list up to...
Hello, we're seeing that in some customer responses that come in directly through email and not the portal has the following code prefix. <!--[if gte mso 9]> <!--[if gte mso 9]> A...
A customer is currently unable to login to the account for some reason. If I delete the account and re-add add the customer to the service project, what happens to the two open tickets currently unde...
Hi Community, We have just tried to create a JSM free instance and tried to copy config from our Production- Standard instance for testing/ sandbox purposes. While trying to restore, it asked us to ...
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