We would like to receive mails from systems such as a firewall that are then automatically created in Jira as a ticket and various fields should be filled in, such as the impact (for a change). W...
Bonjour, Dans Jira, lorsque mon ticket arrive dans une certaine étape de mon workflow, j'aimerais envoyer un mail à un utilisateur en joignant une pièce jointe présente dans le ticket. Est-ce p...
Hi all, I would like to have the full content of a new created page to be sent in the notification mail to people that are mentioned (with the @), or if they are added the first time. Can this be a...
Hello, I have mail connected to my JSM project, I constantly see the Read Timed Out error in the mail connection logs, it doesn’t seem to affect the work, but I’m interested to know what it is? J...
Hi all! I have implemented in my project that if a client writes to us by email, then a task is automatically created from this email in Jira. But I'm interested in the opposite scenario. Is it possi...
...entioned in a comment and replies to that mention via email, their response is rejected by the mail handler with the message: "User (...) does not have permission to comment on an issue in project (...)." T...
Hello, I'm still new in the world of Jira automation. I wanted to create a rule that would give me an overview for all tickets in their different states and how many there are. And how many tickets e...
Good morning, I am trying to understand why a comment written from Outlook email does not appear in the issue that the user created on the portal. It's ok when she enters the comment in the...
We have an email where clients write, letters from this email are sent to the Jira project in the form of tasks, is it possible to implement it so that when answering in the comments of this task, it...
Hello Atlassian Community! I’m experiencing an issue with mail notifications sent to customers. The only notification our customers receive is when they create a new ticket by sending an email....
I have this kind of automation that comes by email, I want to do it better somehow, it would be desirable for something like a summary or task description to be displayed there, how can I do this?
Hello Atlassian Community! I have a problem with incoming mails from customers. When they send an email on our helpdesk e-mail address, the issue is not created. In logs there is information: "Y...
Hi comunity! We need send a mail with the stories from a started sprint, so I get the list with "lookupIssues" in automation, but when I tried create the mail with hmtl its result as a sentence w...
Hello! When I try to open the mail logs (Email request), an error pops up and the logs are not visible, what can I do about it? Jira Server
Hello! I made sending mail in JSM. When a person writes an email, a task appears in Jira. When I answer this person by email, I want my answer to be displayed in the comments to his task. At the s...
Hello, I have a problem with my admin@progresus-it.cz account, I can't get my registration email. the account was working fine until we wanted to change the mail account to our new account admin@p...
Hello, is there any good way on how to handle a mail loop between our Jira Service Management and a customer service desk application? It seems like we respond with an automated "issue c...
...y default, an "Activate your Account" mail (see attachment) Can anyone suggest how to BLOCK this email, we do not want the user to receive it. Thanks a lot in advance Paul &n...
The Mail Queue in the Atlassian Jira system displays emails from the "Git Integration for Jira" plugin with encoding errors. The subject line appears as follows: Git c...
I'd like to setup email to ticket, but was curious about a few things. 1 - Can this be done for multiple project using the Default Cloud Mail Server? 2 - What email address is used to s...
qualcuno di voi sà come non riportare qualsiasi tipo di allegato nella ISSUE, o meglio non far allegare ogni volta la firma delle mail utilizzando l'app MAIL@issue ? mi ritrovo i ticket s...
Translator Hi!! I have this issue ans i would like to knowk if someone can help me: Se encontró un error mientras se manejaban mensajes del servidor de correo "POP Mail S...
Hi I have a problem that recipient of an e-mail (mail set in Mail server for ticket creation) seems to be treated as CC by Jira Mailhandler. I have the option "CC Watchers" set and even if I...
Hi Community, Is it possible to enable/disable (outbound) mail functionality without restarting a Jira instance? I need this functionality to be able to turn mail functionality on or off as n...
We plan termins for members of a team in the calendar from confluence. How can i export this termins to the personal outlook calendar from each member? ech member should see in outlook only his...
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