Hello @Juan Portero,
Thank you for reaching out to the Atlassian Community!
On Jira Service Management projects, the customer notifications are applied to all customers. With this said, it’s not possible to disable the notifications for single customers.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch to receive updates from the ticket above.
What triggers customer notifications on a Service project is the Request type. With this said, in case you are using a company-managed project when creating a ticket via Jira (using the Create button at the top), you can select the Issue type on the dropdown instead of the Request type, then the customer you add as the reporter won’t receive notifications, but note that it will affect other customers on the ticket (request participants and/or members of the organization the ticket was shared with). Also, without the Request type, the ticket won't be visible in the portal for the customer.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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