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ticket is not registering from gmail

An ticket is not registering from gmail, an email sent to the registered ID. but all other issues are getting registered but only one issue is not getting registered.

1 answer

1 vote
Jack Brickey Community Leader Jan 04, 2022

Can you check the email logs - project settings- email requests. You should have some log helping diagnose the cause. 

ya I have checked, but except that ticket all other issues log were present. which is really surprising...,

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