New user is not receiving their activation email

[Pinky]

Hi there,

I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email.

We need help!

thanks

Pinky

[Angélica Luz · Accepted solution]

Hello @Pinky,

Thank you for reaching out to the Atlassian Community!

Checking the affected email on our tools, it returned a bounce due to the following reason:

550: 550 5.1.1 ...@... Recipient address rejected: ...

I removed this bounce and the notification should be delivered now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[Pinky]

Thanks Angelica, I am getting this checked.