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New user is not receiving their activation email

Edited

Hi there,

I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email.

We need help!

 

thanks

Pinky

 

1 answer

1 accepted

1 vote
Answer accepted

Hello @Pinky,

Thank you for reaching out to the Atlassian Community!

Checking the affected email on our tools, it returned a bounce due to the following reason:

550: 550 5.1.1 ...@... Recipient address rejected: ...

I removed this bounce and the notification should be delivered now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Thanks Angelica, I am getting this checked.

Like Angélica Luz likes this

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