Hi, I have a project in Jira service desk. On the board I configured that I will see only open issues so I wrote on the Kanban board sub-filter: “Status not in Closed“ and it worked&nbs...
Hi Jira world! How do I link an issue created in Jira Service Management to a project issue in Jira Work management? I look for it and can't find it. please help.
Hello dear community We have had the following problem for a few days. In a service desk project, the tickets in our queues are no longer displayed in full. Only when you go to the bottom of the pag...
We have tried writing a few scriptrunner behaviours to hide fields and set default values for fields in JSM projects, but they only seem to work in the portal, not for issues created in JSM from the ...
After the recent improvement of Forms to be integrated with Jira Service Management, the fields in the Portal are all duplicated. Meaning, the set of fields that we already have is being shown twice....
We have JSM and are looking to use it for a unique (to us) use case. Department A requires a tool to manage their work. Department B is Department A's customer (internal customer). Several...
Hi community, Looking for some help regarding why I can't disable or delete automations I've created for a specific project. Kind Regards, Karthik Murali
One of my ticket did not have a time to resolve and as I checked it, the start condition was not met. I updated the SLA condition but the "time to resolve" of this specific ticket did not update/show.
What are the following errors? 2022-05-24 23:05:41,494 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.support.EolSupportHealthCheck] An error occurred when performing the EOL check, see the excepti...
How can we setup issue security to prevent other agents from seeing other agents tickets a guide will be very helpful
Hi Team, I was wondering if it is possible to create Jira customers from powerautomate or power apps? I was able to successfully create a ticket using Jira connector, and was winding if I can use th...
Has anyone used Jira to manage learning management? Schedule training, record attendance etc? I'm curious how it might work.
Hello, we run Jira Service Desk in Jira Cloud. We noticed that even though our Jira instance is locked down and only accessible to users, there's a "loophole" where an external email address can be ...
Anyone have any recommendations on good JSM developers? Ideally looking for single contractors.
I created two custom fields (Category and Practice) that I need to be populated with values from an email request (from the Description field). Everything I've read elsewhere suggests that using the ...
We have multiple customers in same organizations. Based on our contract the customer is supposed to have a single point of contact for any issue reported for our product. So, only one user will be re...
Hi, we're just setting up JSM and I'd like to filter one of the Insight fields based on the Organization assigned to the issue. The IQL works fine if I hard-code the text to make the mat...
1. Create a custom field 2. Add a field name translation 3. Create a custom request type 4. Add the custom field to the custom request type on the request form 5. Login to the portal with a profi...
I'm using insight automation to generate issue with sertain objects. When creating the issue we use a customfeild to list objects with child status. But when i try to list the linked objects in the...
A new bug has created ( Issue summary) (Issue key) Can some one provide me script runner code for this?
Hi there, 1. Customers/Users having trouble finding people to CC in CC field. Is there a reason for this? We have Jira Users and JSM Customers whom have access to all portals/projects. ...
Hi So I 'am trying to use Jira automation to use JQL and search for an Account Id, but so far it hasn't worked, anyone knows how to do it? The ID is: qm:2c154a52-2662-49a8-83c4-fb02e1062492:...
I'm looking for a comprehensive break down for setting up JSM (specifically data center but open to it applying to data center or cloud), with about 20 agents. Want several categories of ticket...
We want to create two levels of access to the JSM Knowledge Base. Internal users who have Atlassian credentials External users who navigate to the Knowledge Base via a link in our app. ...
I've setup Mail Handler so emails to a specific address create tickets in a specific JSM project (Operational Support). I ticked the box Create User, so that the user who sent the email can create th...
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