import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.user.ApplicationUser import com.atlassian.sal.api.ApplicationProp...
...he page, it has the source <input class="Input__InputElement-sc-1o6bj35-0 bfCuIo" id="customfield_10861" name="customfield_10861" spellcheck="true" type="text" value=""> Is it possible to p...
Hi to all, I have a jira cloud instance and i need to create transitions. There is a way to write the transition code avoid nunjucks/groovy and mybe using python?
...nternal or external. We need this script to return ONLY the last EXTERNAL comment. I found this link; https://community.atlassian.com/t5/Jira-Service-Management/Scriptrunner-Latest-public-c...
Hi, I am working on automation that excludes the following JQL > 'project = ISD AND issuetype = "Email request" AND summary ~ "Azure: Activated Severity: 0" OR reporter in organizationMembers(DvB...
Hi, I have a field with the following context. I need a condition on transition. If the value is BPM and/or BAW, then only users in group bpm-deploy-group can execute this...
Hey there, I want to populate an insight object field with multiple objects. The objects I want to have can be found in other insight fields in different jira issues. I get these jira issues...
Hi there, I am successfully creating and updating user records in insight from Azure AD but have one issue. If the attribute in the schema is and object with a reference to another schema it d...
Hi! We've got issues with strange format of SLA I think it should be totally in hours, or hours should be less than 24 h. Any ideas why this happens and how to correct? JSM 4.3.4 server...
Me gustaría saber si hay la posibilidad de adjuntar dentro del campo 'descripción' alguna captura o jpg para documentar mejor la solicitud, ya que cuando se incorpora alguna captura o jpg con control...
Hello, 1. 3 projects - we will call them P1, P2, and P3 2. Around 10 assignees A1....... 3. I want No Done or Cancelled issues in the counting of issues. The first part, Query for Projects,...
Hi there! We are using Timesheet Reports and Gadgets for JIRA Cloud plugin and there is a question - How to create custom field to give time estimate? Our request goes through several stages, ...
Hi all, I am getting a weird error when updating insight from Azure AD, even though the records are being updated I am getting an error. This error is impacting when I find a matching record a...
I am not able to access Jira Service desk.
Hi there, I am not sure what happened but when a customer comments on a ticket and the status is Waiting for Customer, the service request doesn't transition back to 'Waiting for Support'. I am not...
We have just implemented Jira Service Management at our company. We want to be able to use JSM to give our customers a portal to report issues. Is there a way where each different customer (companies...
I've been using Jira cloud for sheets for some time, organizing my sheets by filters and such. I've come across a board with custom forms dedicated to organizing test data but I cannot seem to pull t...
Hello All, I created a custom report within a project to keep track of how many tickets individual employees process. What I am trying to achieve is something similar to that report but including al...
In our company managed service desk project, when we make a GET call /rest/servicedeskapi/request, we get back a list of tickets as expected. For requests that *are not* linked to forms, the Reque...
Hi all, I was wondering if there are any built integrations with JSM and particularly OpGenie for GLS alerts to automatically create an OpsGenie alert. (https://gls.com/) I searched the...
Quando finalizado e atribuido os tempo de SLA (time resolution e time first response), eu consigo editar eles? Ex: Um SLA passou do tempo, e gostaria de editar ele pra que fique no tempo certo, teri...
The company I work for acquired another company. Each company has cloud instances of Jira & Confluence. We are looking to merge these into a single instance (using the acquiring companies instanc...
Hi Team, We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days. Regards, Shiva
Hi All! We are trying to configure a ticketing system for our company. We'd like to keep using the same email that we have, but when trying to add it into the email requests via the project it...
What we would like to accomplish is on the one request form there is a drop down field with multiple choices. Depending on what is picked, how can I set the category to the match the different...
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