Service Owner Smart Value

Michael
Contributor
June 18, 2024

I need to create an automation rule to retrieve the 'Service Owners' from the service. The value is not listed under the affected services smart value, anyone know how I can retrieve this ? 

 

Screenshot 2024-06-18 101247.png

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Vijay Dadi
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June 19, 2024

Hello @Michael ,

Do a lookup object on your service. In the next step you can access the service owner as

{{lookupObjects.Service Owner}} and you can store that into any of your custom fields.

Hope this helps !

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