Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Service Owner Smart Value

Michael
Contributor
June 18, 2024

I need to create an automation rule to retrieve the 'Service Owners' from the service. The value is not listed under the affected services smart value, anyone know how I can retrieve this ? 

 

Screenshot 2024-06-18 101247.png

1 answer

0 votes
Vijay Dadi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 19, 2024

Hello @Michael ,

Do a lookup object on your service. In the next step you can access the service owner as

{{lookupObjects.Service Owner}} and you can store that into any of your custom fields.

Hope this helps !

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events