Some of the support teams here at Atlassian use Jira for their onboarding pathways. We have tasks that get created for every new hire. Whenever one of these tickets is created, an Automation for Jira rule is triggered that creates Jira tasks that serve as onboarding modules. There are custom paths that are created depending on the role and team of the new hire. Every task is assigned to the New Hire. We also automatically assign a Team Lead, a relative due date, and a Mentor who is responsible for reviewing the assessment. We even use automation for Jira to trigger the creation of lab environments using REST API.
The learners have a dashboard they work through and so do the mentors and team leads. We even have fields in the tasks that ask for feedback on the training so we can track which modules need improvement.
One thing we haven’t done yet but I’d like to is use ProForma for assessments and Insight as a learning record store.
Great question and I love that you’re thinking along these lines as well!
You mentioned learning management in Jira. If you are ready to consider Confluence, you can check out izi LMS for Confluence.
It will allow you to create training courses and include existing pages as modules. You'll be able to enroll participants or share an enrollment link. Each course has a report. In addition, participants will have their dashboard with an overview of all the learning that they are part of.
Hi @Jeremy Steuhl
Cool question! I haven't used it for this purpose but could see value in having a Form embedded into a "Enroll" request type in Jira Service Manager so students can sign up to a course via a portal, access courseware via Confluence, upload assignments as attachments (or create Confluence spaces) and have meaningful mentoring/Q&A sessions with tutors via the JSM Portal or with a Slack integration.
You could set up students as customers, and set their class/intake as an Organization to contain them cleanly and keep your license count down as they would interact via the portal and not need Agent licenses.
The student's progress through the course could follow a workflow in JSM with conditions and validators etc governing if they can progress through the course depending on scores/results.
You could configure automation rules to automatically send congratulatory and/or instructional messages at certain points of the workflow
Does this help?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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