Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,841
Community Members
 
Community Events
165
Community Groups

Can't disable/delete automations in business project

Hi community,

Looking for some help regarding why I can't disable or delete automations I've created for a specific project.

Kind Regards,

Karthik Murali

3 answers

1 vote

@Karthik Murali -

Based on your responses to other two community leaders' suggestion, I would recommend you to submit a support request with Atlassian Support (https://support.atlassian.com) for them to provide additional analysis as they will have access to the logs for trouble-shooting process.

If you have the right to create rule associated to a project, then you should have the right to delete or disable the rule that you created.  Lastly, it doesn't make sense that once you disable the rule, the rule is automatically re-enable by itself.

I will be interested to hear what Atlassian Support has to say about your issue.  Please post their responses once obtained.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin 

Will do now, and keep you updated, cheers.

Kind Regards,

Karthik Murali

0 votes
Ollie Guan Community Leader May 24, 2022

Hi @Karthik Murali ,

What is the specific manifestation of the inability to disable automation rules you mentioned?

company-managed projects or team-managed project?

https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule/

Hi @Ollie Guan ,

Thank you for your reply, It's a team-managed project. I have tried the answer you have provided via the link, unfortunately - for some odd reason -  it simply enables again right after I disable it.

Cheers,

Karthik Murali

Ollie Guan Community Leader May 24, 2022

After successfully disabling any automation rule, when you enter the configuration page again the system shows that the rule has been re-enabled?

Yeah, exactly, it actually happens while I enable it, I don't even need to edit before it enables it again...

0 votes
Alex Community Leader May 24, 2022

Hi @Karthik Murali and welcome to the community!

I recently noted a new option on my Jira cloud site for automation, it is the field Who can edit this rule?

Screen Shot 2022-05-24 at 11.07.28 PM.png

Does your site have this option? If so can you review if your user is listed or part of a group listed on that field?

Cheers,

Alex

Hi @Alex thank you, glad to be a part of it!

Thank you for your response. My user is the only one who has access to the automation rule, so no one else has control over it.

Cheers, 

Karthik

Like Alex likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

206 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you