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Hi, we're just setting up JSM and I'd like to filter one of the Insight fields based on the Organization assigned to the issue.
The IQL works fine if I hard-code the text to make the match, but I cannot seem to get it to work when I use the placeholder reference. I even setup an automation debugging rule to inspect the field value to see if there was anything obvious.
The Insight object in question has a referenced object attribute named "Customer" with a value of "ACME1". The ACME1 organization is listed on the test issue.
This works:
Customer = ACME1
Customer IN ("ACME1","ACME3")
This does not:
Customer IN (${customfield_10002${0}})
Customer IN (${ServiceDeskOrganizationBean.name${0}})
Has anyone had any luck using the Organizations field in IQL?
I guess you mean how can you filter assets/objects based on currently logged-in customer on the portal?
I raised a question on that topic a few months ago and also simplified the configuration yesterday so I hope this can help you in looking for an answer.
You can check out this community post/question: Filtering assets based on customer organization .
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