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Customers/Users having trouble finding people to CC in CC field

Deleted user May 24, 2022

Hi there, 

1. Customers/Users having trouble finding people to CC in CC field. 

Is there a reason for this? We have Jira Users and JSM Customers whom have access to all portals/projects. Though, sometimes both of these user types cannot find all of our company users to choose from to cc. What are potential reasons for this (list a few please)?. 

2. Some Customers/Users are able to use the "Raise a request on behalf of" field in a request , where others cannot. What are potential reasons for this (list a few please)?. 

 

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