Hello, we run Jira Service Desk in Jira Cloud.
We noticed that even though our Jira instance is locked down and only accessible to users, there's a "loophole" where an external email address can be made a Request Participant on a ticket and receive all email notifications.
Is there any way to restrict the Request Participants to one specified email domain?
I don't think this is an OOTB feature in the JSM cloud. However, if you select Any customer, by typing an email address for the option Who customers can Share with, and your portal is enabled only for users added to the service project, it will prevent non-users, assumable within the company domain, from being added as request participants by other customers.
I hope it helps.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event