I'm looking for a comprehensive break down for setting up JSM (specifically data center but open to it applying to data center or cloud), with about 20 agents. Want several categories of tickets: incident, change, etc but nothing fancy for any. I have read one reply to a question dated in early 2018 that you should plan on complete set up to take about 2 weeks (Jack Brickley). I'm looking for something more along the lines of:
agents setup 2-3 hours
incident management 1 day
Change management 1 day
Customer set up 1-2 days
SLA's 1/2 day
Automation 3-4 days
I wanting to hear what a newbie should expect time frames to take. AND what an experienced admin should get to with time. Obviously this depends on what the details of the project are, and I understand that but I still want some general base line estimates to go off of for guidelines. I have tried countless google searches and I am not coming up with anything helpful.
Any feedback or experiences would be helpful to hear.
Hi @Tiffany J - It really all comes down to the complexity of the workflow and readiness of the stakeholders to adopt changes. I have been in some environments where I can set things up in as little as 1-2 weeks and others where it requires 2-3 months (primarily due to change management and re-engineering processes). So there really is no one-size-fits-all approach. If you were to plan things out in a bubble without factoring in time for feedback loops and waiting for decisions, you could perform the actual configuration steps in 1-2 weeks.
@Mark Segall I think you might be making assumptions about what I am looking for instead of just replying with your own experience. I am aware of the details and complexity of each situation changes the set up time. Each situation is unique, no doubt. But that was not really what I was asking or looking for a response too, I even state that in my question above. I was asking for generalized over view of times in each category. Giving one lump sum of time, saying 2 weeks, is not what I was looking for either. I'm looking for a break down. Even if it is along the lines of workflows take 1-7 days. Change mgmt takes 10-25 days. It was more of a comparison of what areas you see being shorter or faster and what areas you see taking a long haul based on ones personal experience, realizing that's where most customizations have taken place in a responders own experience only. I know there will be no one size fits all, and I do not want just a single answer. I was asking for different peoples experiences and knowledge in this area. I not was asking for one generalized rough estimates but broken down more by sub projects or areas of operations.
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Got it... My history is this:
This is off the top of my head so hopefully I didn't miss any key activities.
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