I am having a reoccurrence of an issue that a member of the Atlassian team had to resolve due to the issue being on the side of Atlassian. This is the reply I received last time this happene...
So if a User created a ticket, he can see this ticket in the overview. I want to change the columns. Can I do this? And how? Important: for all Users (all or selected) and all new Users, selected by...
Hi, I'm currently working on an environment for our company. So far things are great, however I'm stuck at making private portals for our clients. How can we make a portal client-dedic...
One of our customers get duplicate notification via email(outlook). Someone with same experience?
We created a service Project, and via a request type we want to link directly to an external link instead of the request. Does someone know if this is possible? Thank you all for your help!
JSM DC. On the customer portal, I want to hide change management limited to the team only I allowed to this project but it is visible to everyone on the instance. i want to hide from customer portal&...
Hi there, From a form I am creating a Jira group, then an insight object from that group name and binding the Jira group to it as the approval group. What would be amazing would be able to accept a...
Hi all, I have a form that all in one I am hoping to create a Jira group, then an insight object and use that brand new Jira group name all in the one automation step. I have the form working excep...
Buen día, requiero que al cerrar un ticket en Jira, se envíe una notificación al usuario por slack pero en el mismo hilo del mensaje, no en el canal. Actualmente debo dar respuesta manual por slack a...
Mesage shown in my jira service desk, in project settings: We’ve noticed one or more required fields are either removed or hidden. You must add Affected services field to view r...
For my team's Jira board, we use default descriptions to add templates to our tickets. We use markup to add tables for ACs but recently the markup isn't formatting and is showing up as raw markup in ...
Hi community In JSM DC the way we customize our workflows and scripts in DC that will be same way in cloud or its limited to cloud?
Hi Jira Community, We have a Jira service desk to monitor tickets coming from multiple organizations. At the moment, these tickets are coming through via email but we want to implement a cus...
Hi there, We are using Jira Service Management for our internal IT support since May 2021. We started with the companies headquarters in Germany and onboarded other locations one by one. Now, in aut...
Is it possible to hide the comments section of the customer portal. What I would like is to be able to allow a customer to create a request from the portal and see the default information (status, n...
Hi all, I would like to understand how to set different sprint durations for different projects. Currently, the sprint duration value set on a project has an impact on the other projects/teams too....
I have been looking for a while but can't seem to figure this out. Our company has a JSM portal that we use with outside customers. We would like only comments that come via the web interface to be ...
Hello, I have a Service Management project where the Summary shows 'Hide -' as a default value on the Create screen. How can I get of this?
I have created an automation rule to add a form to a JSM ticket to get more information on the request submitted. Is it possible to receive a notification from Jira that the form has been edit...
Hello Team, I'm looking to solve a problem. I want to use Automation to Auto assign issues created to agents. However, I'm having a hard time finding a way to manage the users list without having to ...
in a service management project i am required to send a notification after each confirmation, in automation i can only send notifications when a process starts or ends but not when the process is in ...
I understand that you should add a person you want as Collaborator to Jira Service Team - but if Agents are billable, and Collaborators are not how can I choose which role I want for a specific user ...
Tengo un proyecto de ITSM, muy sencillo. Manejo todo en COLA. Cuando las solicitudes ingresan por medio del portal, las veo en Cola sin problema. Cuando las solicitudes son Resueltas, desaparecen d...
Hello, The company I work for uses Jira Service Management (version 4.15.0) I am trying to find a way to change the password of the Jira Administrator (I know the password but want to change it for...
Hello together, i am trying to sent the proforma form data as a JSON object to a web hook. first try was to send it as smartvalue in the body {{issue. properties."proforma.forms.i1"}} ...
User | Count |
---|---|
20 | |
18 | |
16 | |
13 | |
11 | |
8 |
Subject | Author | Posted |
---|---|---|
Friday | ||
Friday | ||
Friday | ||
Friday | ||
Friday |