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So if a User created a ticket, he can see this ticket in the overview. I want to change the columns.
Can I do this? And how? Important: for all Users (all or selected) and all new Users, selected by Organisation, Mail or anything that is possible.
Hi @Jonida Malaj when you're talking about "the overview", what do you mean exactly?
The queue, the board, the dashboard?
Changing the columns of a queue will affect the view for all agents.
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I mean the queue. Is there a way to change the columns and how?
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