Remove summary field default text on Create screen?

[Jamie Gordon]

Hello,

I have a Service Management project where the Summary shows 'Hide -' as a default value on the Create screen. How can I get of this? 

   

[Kate Pawlak [Appsvio] · Accepted solution]

Hi @Jamie Gordon ,

As I can see, you're using a new Create issue experience in Jira Service Management. You have to go to the Requests forms configuration > choose Atlassian Consultation > on the Request form find Summary and remove default value "Hide -". But remember that it causes a form which is displayed for customers on the customer portal.

Best regards,

Kate

[Jamie Gordon]

Yep, that's exactly what happened. The fix worked. Thanks!

[jira server]

Hi Jamie. Good day

We can change it by 

1. Turn OFF the setting Enable HTML in custom fields descriptions and list item values

pls kindly go through this link and let me know if it works

https://confluence.atlassian.com/jirakb/how-to-set-default-value-for-summary-field-in-jira-800692650.html

Have a great day.

Cheers.

[Kate Pawlak [Appsvio]]

This documentation applies Server and Data Center only. Jamie is asking about Cloud, so the source of the problem is different (described in my comment).

[jira server]

Hi Katarzyna, I thought he was asking about server version. Any way thanks for the correction..