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Jira Automation - sent Forms data to a Webhook as JSON

Hello together, 

i am trying to sent the proforma form data as a JSON object to a web hook. 

first try was to send it as smartvalue in the body

{{issue. properties."proforma.forms.i1"}}

using that a get data out. but my external system (azure logic app) replies with invalid JSON data. 
next i tried to encapsulate the data from the smartvalue  like this:

{"content":"{{issue. properties."proforma.forms.i1"}}"}

This worked but the other end did not show valid JSON. 
It Shows same data as i would use the Log Action Automtaion rule.

so how can i get JSON Object Data of a issue properties field??


Here some screenshots of of my webhook actions.


putting dato into the LOG


RESULT no valid json:



using the webhook with data encapsultaion into a simple json string


the external system received also kind of quote-stripped json which is not valid.



I also tried all other web request body types, but the other do neither include custom field data nor formdata.



thanks in advance for all your suggestions.





2 answers

0 votes

@Hannes Vorholz -

To supplement what @Frederic Chartrand mentioned.  At this time, it is my understanding that Atlassian is still looking at providing FORMs API usage in the CLOUD env.  I would recommend you the following options for your to consider -

1) You can try to map your FORM's elements (ones are important for your issues) to actual Jira custom fields.  Then you can extract the issue content via JSON since what are captured in the FORM are now associated with your issues as actual issue data and not just as an attachment.

2) Submit formal request to Atlassian Support ( to see if they have any latest updates on your question.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Hannes,


From the screenshots, I guess you're in a cloud environment and unfortunately there's no API now working with Forms as of now.

This ticket is open with Atlassian :

I found this page for DC/Server version of JSM, but you need to request access to their Confluence : 

So it seems that, for now, this functionality can't be used.

Hope this helps.

Have a nice day


Frederic Chartrand

FMX Solutions - Gold Solution Partner

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