Hi, after you create a custom field you get the option to assign the field to multiple screens at once. Is it possible to open this view for systemfields? I tried editing the URL fr...
I can't find the text in the input field "Find help and services" and the Header above the Request types "What can we help you with?" in the Language Support of the Service Desk. Is there any way to ...
hello, i try to create a filter in one of the gadgets that will show the number of tickets that resolved from the start of the day. how can i do this? status = Resolved AND .............? ...
I am integrating our Service Desk with an external system. The end user opens a case through the external system, the external system sends e-mail to the service desk to open a case. The send...
Hi Guys, When I put some color in the comment field it shows the code, 2 months ago it was correct. Is there a setting for this and has it been changed? My version of the JIRA server is 8.7.0. Can ...
I'm currently in the process of making Jira Service Desk the primary source of I.T. tickets in my company. So far I'm just setting everything up, haven't added any customers, creating test tickets be...
I've created a workflow that allows users to respond to "Resolved" tickets and have them reopen. The issue is in one of my projects (the others work fine), this reopens the ticket, sets the resolutio...
Hi In one of our Service Desk projects, it has been noticed that the "Notifications Off" on the issue page is set to be OFF for many our customers by default even though they have not set this. This ...
Hello, We have a problem to install on app Jira Server Desk: we had the application installed but it was uninstalled and we cannot install it, when I press install it throws the following error: &...
I need to assign issues according to the agent's workload, so the one who has less work to do is the one whom is going to be assigned to the incoming issue. Which add on do you recommed to do this? ...
I want to switch authentication apps (new phone) and when trying to disable my two factor authentication (to re-enable it on my new phone), I get the error as shown in the attached image. In my readi...
I went to activate the new Service Desk license and noticed the problem, it disappeared from the license part. I've tried to reinstall it several times, it always shows an error. See: https://youtu...
How do we listen to certain action in the UI like when a certain button is clicked, or when someone types into a text box. Is it possible?
Hi Team, Is there any way to integrate whatsapp so that end users can create incidents directly from whatsapp like chatting with bot?
Hello, I am trying to import the class com.atlassian.servicedesk.api.feedback in a listener but I have this error message unable to resolve class com.atlassian.servicedesk.api.feedback  ...
Hi community! So, I'm having some trouble setting up my Help Center. First of all, I can't seem to remove the Demo-Desk from the Help Center page. Is there a way of having the different r...
Is allow anyone to sign up a global option for the portal or is it per project?
I have my business mail configuration integrated on my Service Desk and I have a rule that creates tasks on the queue when an email is sended to a specific mail account. What I want to know is if I ...
'ello When somebody mails a Service Desk request for the first time, Service Desk creates a Portal Customer. It defaults the customer name to the email address though, even thou the name is availabl...
Whenever I select Channels -> Widget and try to save the widget I get an error - "We can't save the widget right now. Try again in a little while." Can someone help me how to go around wi...
The notify REST API (POST /rest/api/3/issue/{issueIdOrKey}/notify) has a parameter that allows to restrict the recipients of a notification. restrict NotificationRecipientsRestrictions Restricts ...
The notify REST API (POST /rest/api/3/issue/{issueIdOrKey}/notify) has a filter in the recipients whether the notification should be sent to the issue's watchers.- watchers boolean Seems like thi...
I have selected Fix Version field in task type fields. Added it to all screens. But it is visible only in Jira, JSD just doesn't show it. It doesn't seem to be permission issue, because when i...
Greetings, i'm trying to send all data collected in JSR request form via email to Trello and Hubspot by using Automation feature. Everything works in Trello except those 2 fields: Reporter {{iss...
Hello! I would like to make a simple form as an "opinion poll" using the existing and already used Jira Helpdesk. It is possible here? Thanks in advance!
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