I've created a workflow that allows users to respond to "Resolved" tickets and have them reopen. The issue is in one of my projects (the others work fine), this reopens the ticket, sets the resolution to "Unresolved." Now that the ticket is reopened, we comment on it and wish to close it again, but none of the transitions appear in the ticket.
Here is a quick path to show where I'm at in relation to this ticket, there are other status I'm not covering.
Ticket Open -> Waiting for support -> Resolved -> Waiting for support
Now I can't move it back to resolved, or any other status suck as In Progress, On Hold, or Rejected.
So if you create a new issue in this project you are able to transition that from waiting for support to in progress but not if it was previously resolved? If in fact this is a shared workflow with the other project and the previous statement is true then I’m scratching my head. Can you check for any Conditions on this workflow?
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