Portal Customer default name

[Hein Albrecht]

'ello

When somebody mails a Service Desk request for the first time, Service Desk creates a Portal Customer. It defaults the customer name to the email address though, even thou the name is available in the message header. 

Is there a way to default the customer name to the name in the message header.

Regards

Hein

[Angélica Luz]

Hello @Hein Albrecht,

Thank you for reaching out to Atlassian Community!

When a customer account is created, the full name on the site will be their email address until they finish the account creation or if a site admin edits the full name on User management > Jira Service Desk.

Currently, it's not possible to add the full name at the moment the account is created by email or when an agent/admin invites them.

There are feature requests suggesting the implementation of such ability:

• When a customer submits a ticket via email it should use the full name of the sender instead of the email address as the full name for Jira
• Ability to specify user's full name when adding to jira service desk customer
• Agents should be able to set username & full name of customers

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica